Description
About the Role
Our Print & Digital Document Management (PDDM) team plays a critical role in keeping document operations running across the enterprise. This team supports everything from document imaging and records retrieval to contract assembly, mail distribution, and print services, ensuring accuracy, efficiency, and a strong client experience.
We’re looking for a PDDM Specialist to help lead day-to-day operations, support team performance, manage vendor relationships, and drive continuous improvement. This role is ideal for someone who thrives in a fast-paced operations environment and enjoys solving problems, improving processes, and making an impact across teams.
What You’ll Do
Coordinate daily workflow and resources to ensure service levels and quality standards are consistently met
Support team leadership activities including training, coaching, and performance development
Manage vendor relationships to ensure service delivery, quality expectations, and cost controls are achieved
Serve as an escalation point for complex customer and operational issues, resolving problems and identifying root causes
Analyze trends and operational data to identify gaps and recommend process improvements
Lead or support process improvement initiatives and cross-functional projects
Assist in audit oversight, reporting, and compliance-related activities
Participate in system enhancements and operational changes that improve efficiency and scalability
Act as a subject matter expert for core document management processes and workflows
What You Bring
Required Qualifications
Bachelor’s degree in Business or a related field, or equivalent experience
5+ years of experience in operations, customer service, or a related environment
Demonstrated experience leading, mentoring, or coaching others
Strong problem-solving and analytical skills with the ability to make sound decisions
Excellent written and verbal communication skills
Proven ability to manage multiple priorities and work effectively in a fast-paced environment
Proficiency with Microsoft Office (Word, Excel, PowerPoint, Outlook)
Preferred Qualifications
Experience in document management, print/mail operations, or shared services environments
Vendor management or third-party partnership experience
Experience supporting audits, compliance processes, or operational reporting
Exposure to process improvement initiatives (Lean, Six Sigma, or similar)
What Sets This Role Apart
Opportunity to play a key role in a team that supports critical enterprise document operations
Visibility across multiple business areas and cross-functional teams
Strong focus on process improvement, operational excellence, and innovation
Exposure to vendor strategy, system enhancements, and large-scale operational initiatives
Why Join Us
You’ll be part of a team that directly impacts business operations and client experience across the organization. This is a great opportunity for someone who enjoys building better processes, working across teams, and growing into broader operational leadership roles.
Compensation Range:
Pay Range - Start:
$49,040.00Pay Range - End:
$73,560.00Geographic Specific Pay Structure:
Structure 110:
Structure 115:
We believe in fairness and transparency. It’s why we share the salary range for most of our roles. However, final salaries are based on a number of factors, including the skills and experience of the candidate; the current market; location of the candidate; and other factors uncovered in the hiring process. The standard pay structure is listed but if you’re living in California, New York City or other eligible location, geographic specific pay structures, compensation and benefits could be applicable, click here to learn more.
Grow your career with a best-in-class company that puts our clients' interests at the center of all we do. Get started now!
Northwestern Mutual is an equal opportunity employer who welcomes and encourages diversity in the workforce. We are committed to creating and maintaining an environment in which each employee can contribute creative ideas, seek challenges, assume leadership and continue to focus on meeting and exceeding business and personal objectives.
Skills
Teamwork (NM) - Intermediate, Attention to Detail (NM) - Intermediate, Change Adaptability (NM) - Intermediate, Prioritization (NM) - Intermediate, Adaptive Communication (NM) - Intermediate, Customer Service Mindset (NM) - Intermediate
FIND YOUR FUTURE
We’re excited about the potential people bring to Northwestern Mutual. You can grow your career here while enjoying first-class perks, benefits, and our commitment to a culture of belonging.
