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Workspace Systems Engineer

At Northwestern Mutual, we are strong, innovative and growing. We invest in our people. We care and make a positive difference.

Workspace Operations team is a Level 3 support team that supports user and systems as needed. Team is also responsible for patching and compliance, audit finding resolution, packaging third party applications in support via SCCM and JAMF. Working with Engineering Application Support teams to package and test deployments of internally developed software in support of the environment. Design and development of call scripts for L1/L2 support groups for ticket resolution

Cumulative of prior level plus following:

  • Monitor, proactively to prevent and resolve application system performance bottlenecks.

  • Excellent troubleshooting skills within area of expertise.

  • Understanding of high-availability concepts.

  • Proactively ensure SLAs are maintained as well as systems are built for sustainability.

Bachelor's Degree or equivalent experience

1-3 years professional experience required

  • 3 years of professional IT experience

  • 2-3 of Apple ecosystem experience

  • demonstrated ability with at least one OS/hosting platform

  • validated experience in performance tuning of application stacks, OSs, DBs Etc

  • validated experience with Cloud based PaaS and SaaS platforms and integration points to OnPrem infra

  • demonstrated ability with virtualization and containerization

  • demonstrated ability with monitoring and performance management of systems

  • demonstrated ability with Scripting development

Networking knowledge

  • shown experience with Identity Platform and tools

  • Exposure to Infra as Code concepts and tooling Experience with CICD concepts, and tools including GIT, branching strategies and demonstrating knowledge to assist in delivering an infrastructure as a product.

  • Experience with modern development and scripting languages

  • Solid understanding of the systems and processes that support the applicable business domain.

  • Within three months - have proficient knowledge of the baseline applications and be able to take the reins around backlog items. Be able to dive into the overall application distribution architectures and navigate the mainframe and cloud environments in which they run.

  • You have in depth knowledge of immediate systems you work on and some knowledge of adjacent systems.

  • You consider and build for many different use cases but avoid over engineering.

Experience with multiple delivery methodologies such as Agile and Waterfall.

Our Benefits:

  • Tuition reimbursement, commuter plans, and paid time off

  • Highly competitive compensation that include base salary plus bonus

  • Medical/Dental/Vision plans, matching 401(k), pension program

  • Hackathons/Dedication to Innovation

  • Excellent Work/Life Balance

  • Extensive Training Opportunities

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

#LI-POST

This job is not covered by the existing Collective Bargaining Agreement.

Required Certifications:

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We are an equal opportunity/affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity or expression, sexual orientation, national origin, disability, age or status as a protected veteran, or any other characteristic protected by law.


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We’re excited about the potential people bring to Northwestern Mutual. You can grow your career here while enjoying first-class perks, benefits, and commitment to diversity and inclusion.