Skip to content

Workforce Management Planning Consultant

At Northwestern Mutual, we are strong, innovative and growing. We invest in our people. We care and make a positive difference.

What's the role?

Act as a key workforce planning partner for a value stream within enterprise operations. Partners with leader and HR Lead to develop and support the 3 year workforce planning process for the department/value stream within enterprise operation that creates the foundation for departments to act on their workforce strategy. Makes recommendations on how to integrate the workforce planning cycle in to the business, financial and learning plans to enable an enterprise strategy that addresses workforce needs and costs. Works collaboratively with HR and business leaders to develop and make recommendations on how to implement workforce strategies.

*Conduct analysis of data using complex statistical analysis quantitative methods including linear regression, logistic regression, and methods for clustered and repeated measures data to identify trends, anomalies, and outliers.
*Create accurate long term forecasts for volume, average handle time and shrinkage for all supported workgroups using advanced techniques.
*Develop and maintain staff models looking out 3 years that align with long term business plans, budget requirements and learning needs.
*Integrate and interpret data from many different sources including system applications, databases, Excel extracts and databases and format in order to perform in depth analysis.
*Strong understanding of business area in order to create a comprehensive overview and analysis of critical business data to consult leaders with solutions and options to help resolve business problems.
*Recommend KPI's and metrics for measuring and reporting business results and workforce gaps to business leaders. Create and maintain workforce planning scorecard and dashboard.
*Identify and recommend process improvement opportunities within the WFO team and share observations on processes within the business areas supported.
*Leverage data-mining, analytics and reporting tools.
*Participates in cross functional projects and develop project deliverables for various enterprise scopes.

Bring your best! What this role needs:
*Bachelor's degree in business, statistics, mathematics or a related field or an equivalent combination of professional related work experience.
*Minimum of five to seven years workforce management experience.
*Established understanding of forecasting methods to include, moving average, linear regression, simple and linear exponential smoothing, single and linear exponential smoothing, Holt Winter's Additive and Multiplicative, ARIMA and Box Jenkins.
*Strong business acumen matched with a high degree of relationship building and organizational agility.
*Demonstrated ability to lead, direct, negotiate and influence with and without direct authority at all levels of the organization.
*Advanced Excel skills and experience in advanced formulas, array formulas, circular references, tables formatting, condition formatting, advanced charting, pivot tables reporting.
*Strong call center knowledge and experience.
*Expert Excel skills and experience in VBA Macros, data tables, simulations and solver, integrating Excel with other tools optimizing Excel.
*Major explanatory forecasting to include trend extrapolation, driver based, simple regression, multiply regression, econometric models and multivariate methods.

This job is not covered by the existing Collective Bargaining Agreement.

Required Certifications:

Grow your career with a best-in-class company that puts our client’s interests at the center of all we do. Get started now! 

We are an equal opportunity/affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity or expression, sexual orientation, national origin, disability, age or status as a protected veteran, or any other characteristic protected by law.


We’re excited about the potential people bring to Northwestern Mutual. You can grow your career here while enjoying first-class perks, benefits, and commitment to diversity and inclusion.