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Technology Productivity Consultant

At Northwestern Mutual, we are strong, innovative and growing. We invest in our people. We care and make a positive difference.

The responsibility of the Technology Productivity Specialist is to develop the effective use of technology within the network office territory and integrate the use of new and existing technologies into the financial representative's practice and workflow of all NO staff (e.g. CRC, SET, DNOS, Recruiters etc.).

The TPS will apply a broad approach when providing consultation within the network office to ensure that individual role based goals and efficiencies are driven through the use of technology solutions! The TPS is a full-time on-site resource responsible for the coaching, mentoring, adoption and training of technology to representatives and staff in network, district and detached offices!

Responsibilities include:

  • Establish, build and maintain relationships with key field roles including FRs, their staff, NO Staff and leadership (e.g. Recruiters, DNOS, CRC, SET) to understand their individual business needs.

  • Establish relationships at all levels within the network (e.g. work with new FRs and Forum leaders alike) through demonstrated command of the FR fact finding process.

  • Coach and consult to more advanced concepts when advising FRs or staff on technology use. (e.g. able not only to advise on proper data input to PPA, but can also consult on how to leverage specific module output with clients appropriately.)

  • Tailor consultative approach so that the specific benefits for each unique audience who will be using the technology are clearly demonstrated and understood.

  • Identify specific gaps in efficiency where the financial representatives can apply use of new or existing technology to improve their practices.

  • Articulate why technology is important and reinforce the improvements and benefits that will be realized through integration of technology.

  • Ensure financial representatives and impacted NO staff roles comprehend the specific benefits the use of technology will offer (e.g. increased productivity through time savings, increased sales, recruitment, improved client experience etc.)

  • Partner with, and independently develop sound recommendations to NO leadership to assist them in establishing goals. Then lead planning to ensure goals are attained and benefits realized. (e.g. increase field or recruitment productivity, capitalize on expense/revenue benefits through staff redeployment/reduction based on efficiencies gained etc.)

  • Create an informed engagement plan to drive improved use of technology to better enable NO to attain goals and related benefits within the network, district and detached offices.

  • Performance against plan will be measured with the aid of technology adoption metrics prepared and provided by HO.

Experience can run concurrently or in addition to each:

  • Five + years of consultation experience working with professionals in financial services or similar industry with demonstrated ability to build/develop relationships at various position levels through a consultative model.

  • Minimum of three years' experience in coaching/training individuals how to optimize their business through the use of technology is highly desirable.

  • Minimum of three years of coaching and training experience preferred

Minimum of five years financial services industry experience preferred

  • Demonstrated ability to understand software technology focused on sales practice and the ability to articulate the benefits and uses to select audiences

  • Ability to build and maintain relationships.

  • Proven ability to consult and drive measurable improvements in an outcome based model. (E.g. prior demonstrated ability to drive % increase in adoption, sales etc.)

  • Demonstrated ability to lead and facilitate groups of people.


This position has been classified as an Associated Person under NMIS guidelines and requires fingerprinting and completion of required form.

Required Certifications:

Non-Registered Fingerprinted - FINRA

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We are an equal opportunity/affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity or expression, sexual orientation, national origin, disability, age or status as a protected veteran, or any other characteristic protected by law.


We’re excited about the potential people bring to Northwestern Mutual. You can grow your career here while enjoying first-class perks, benefits, and commitment to diversity and inclusion.