At Northwestern Mutual, we are strong, innovative and growing. We invest in our people. We care and make a positive difference.
As Technology Coordinator (TC) you will serve as a member of the Northwestern Mutual corporate technology support staff and work out of an affiliate owned office within the United States. While you will report to corporate, you'll work closely with and support the needs of the onsite leadership team.
This role will act as an IT support resource and be responsible for providing both Level 1 and 2 operational productivity assistance to internal customers. Your high-reaching mission will be to build professional relationships and credibility that lead users to continue to adopt technology, see it as an invaluable tool to their success, and view you as the "go-to" expert who will support their technology needs. You will focus on hardware primarily (computers, network) and partner with the local Technology Productivity Consultant / Trainer (TPC) who will train and support the staff on a wide variety of software. Additionally, you will provide 100% technology support across your assigned network of offices and across technologies, including all office equipment & technology beyond computers (e.g. mobile devices, printers and more).
Specifically, you will be responsible for:
•Providing Level 1 and 2 support, as needed; Level 3 issues will be escalated to a Senior Technician in Milwaukee
•Managing proprietary software changes and the introduction of new and highly complex technologies
•Full desktop support including; diagnosing desktop and support systems issues, reimaging computers, password assistance, screen shares, error codes, updates etc.
•The resolution of all field computer associated problems
•Supporting the Technology Service Center (TSC) management by collecting, analyzing, interpreting, and recording highly technical and diverse data required for both problem identification and effective maintenance of the Field’s computer system
•Leveraging a ticketing system to manage workflow
•Working occasionally with vendors; tracking service agreements
•Maintaining appropriate inventory to get new users up and running in short order
Bring Your Best! What this role needs:
To meet the basic qualifications for this role you must have:
2 years of Level 1 Help Desk experience
Legal authorization to work permanently in the United States for any employer without requiring a visa transfer or visa sponsorship
To be a strong fit for the Technology Coordinator opportunity, you will have:
An associate’s (two-year) degree in Computer Science or a related field, or an equivalent combination of education and experience
4+ years of Level 1 and 2 Help Desk experience preferred
Demonstrated success troubleshooting PC related problems in a Windows environment
Strong technical knowledge of computers, networks, systems & the Internet including the ability to:
Answer basic troubleshooting questions for desktop computers / laptops
Support and maintain a LAN/Server
Install system changes
Provide sign-on maintenance/assistance
Set-up and maintain networked computers
Order network office computers and track maintenance agreements
Basic understanding of printers, telecommunications/phone systems, video conferencing and office equipment
Experience working with vendors preferred
Ability to travel locally to the corporate and district offices
In addition to your technical skills, success will require the following core competencies and characteristics:
Self-starter able to work independently, be resourceful and problem solve without direct day-to-day supervision
Excellent interpersonal skills to work with users and vendors and leverage diplomacy in obtaining information and cooperation to solve technical problems/issues
Strong written and verbal communication skills
The ability to balance multiple priorities; strong demand management skills
This job is not covered by the existing Collective Bargaining Agreement.
Grow your career with a best-in-class company that puts our client’s interests at the center of all we do. Get started now!
We are an equal opportunity/affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity or expression, sexual orientation, national origin, disability, age or status as a protected veteran, or any other characteristic protected by law.
FIND YOUR FUTURE
We’re excited about the potential people bring to Northwestern Mutual. You can grow your career here while enjoying first-class perks, benefits, and commitment to diversity and inclusion.
Flexible work schedules
Employee resource groups