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Technical Writer Specialist

At Northwestern Mutual, we are strong, innovative and growing. We invest in our people. We care and make a positive difference.

Primary Duties and Responsibilities

  • Creating and revising technical documentation in a web-based knowledge repository using defined standards and templates.

  • Evaluating and analyzing multiple content sources and synthesizing into a single document.

  • Converting large manuals or documents into smaller content segments for manageability and consumption.

  • Organizing content based on audience needs and expectations and making recommendations based on end-users job experience and tasks.

  • Designing visuals including graphic illustrations, charts, and tables to supplement and clarify content.

  • Working closely with subject matter experts to elicit job knowledge and tacit knowledge and codify into job-based reference materials.

  • Editing and reviewing content submissions from subject matter experts and providing feedback.

  • Researching requests for new content to determine whether documentation already exists and whether revisions are needed to accommodate additional needs.

  • Assisting team on projects related to promotion, adoption, and usage of knowledge management portal.

Qualifications

  • Bachelor degree in Communications, Technical Writing, English, or Business Management or equivalent professional experience. 

  • A minimum of 2 years business experience as a technical writer. 

  • Excellent oral and written communication skills required. 

  • Ability to work independently on assignments and manage multiple projects simultaneously and deliver within scope and on time.

Preferred qualifications:

  • 1-2 years specific experience documenting customer service reference materials and contact center processes and/or experience with medical documentation.

  • 2-3 years as a corporate technical writer for task or process-based job knowledge

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W e are an equal opportunity/affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity or expression, sexual orientation, national origin, disability, age or status as a protected veteran, or any other characteristic protected by law.

If you work or would be working in Colorado or outside of a Corporate location, please click here for information pertaining to compensation and benefits.


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We’re excited about the potential people bring to Northwestern Mutual. You can grow your career here while enjoying first-class perks, benefits, and commitment to diversity and inclusion.