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Sr Email / M365 Platform Engineer

At Northwestern Mutual, we are strong, innovative and growing. We invest in our people. We care and make a positive difference.

Job Description:

We are looking for a skilled and experienced Microsoft 365 Platform Engineer with a focus on Email Messaging to join one of our agile teams to design secure and compliant solutions for Microsoft 365 platform in addition to provide 4th tier support. The ideal candidate should have hands on experience supporting, securing, and engineering solutions for Exchange Online and integrating third-party applications into the M365 platform. The candidate will also be familiar with Azure AD, Conditional Access, and a variety of M365 applications. Now is an inspiring time as we have several large efforts underway which primarily support our objective to secure and mature our Microsoft 365 / Office 365 services. The position is on a fun team where the work is exciting and rewarding!

What you’ll do each day:

  • As a member of an Agile Engineering team, it will be your accountability to develop, configure, deploy, and support various productivity tools, primarily consisting of Microsoft 365 Email Services specifically around Email Messaging, Exchange Online, Exchange 2016, Proofpoint.

  • Drive the resolution of complex problems that impact the enterprise with little direction through hands-on execution and partnering teams to contribute to the resolutions.

  • Stay ahead of M365 and Productivity tools industry trends & standards.

  • Partnering with product teams to understand user voice and taking that feedback to design solutions that will improve the user experience.

  • Use Service Management tools and standard methodologies for incidents, problems and implementation management.

  • Manage, maintain, set standards for, and drive performance enhancements and monitoring for the Productivity tool-suite of applications.

What kind of person should you be?

  • You pride yourself on customer service and delivering a delightful user experience

  • You enjoy and are skilled at problem solving and resolving complex issues

  • You have the ability to quickly learn unfamiliar tools and/or technical concepts

  • You can handle stressful situations calmly

  • You enjoy working in a fast-paced environment

  • You have an innovation mentality and are always looking to make things better

  • You're self-motivated

  • You have a very high standard for quality and aim to achieve excellence

  • Able to work well independently or as part of a team

  • You have the ability to assess maintainability & long-term impacts of solution design choices

  • You react with urgently in response to outstanding issues

  • You have a very solid sense of ownership

  • Integrity is very important to you

What skills do you need?

  • Bachelor’s degree in MIS, Computer Science, IT Engineering, or equivalent directly-related work experience beyond the minimum required for the position

  • Minimum 5 years IT experience

  • At least 3 years acting as a Subject Matter Expertise for Messaging & Routing, in a large enterprise where you designed, maintained, and executed mail routing architecture, disaster recovery, monitoring and performance plans.

  • At least 3 years hands on experience with Microsoft 365 products including, Exchange Online, Exchange On-prem, Conditional Access, Azure, ADFS and various Microsoft 365 workloads.

  • Demonstrated ability and solid grasp of Microsoft Active Directory, IP Routing, DNS and Networking fundamentals.

  • At least 3 years with PowerShell or various scripting languages to automate and implement solutions at an advanced level

  • At least 1 year of experience supporting a technology and working directly with end-users or a similar role that demonstrates customer insight skills

  • Ability to identify security risks within the Microsoft 365 environment and suggest mitigations

  • Proven people interaction skills to include human relations and interpersonal skills necessary to facilitate productive design/solutioning discussions

  • Partners well with others; demonstrable ability to cultivate collaboration among team members

  • Proven analytical abilities especially in decision making and problem solving

  • Demonstrable ability to manage multiple priorities and the ability to deal with ambiguity

  • Good interpersonal skills with the ability to work independently, as well as with peers and partners

  • Communicate effectively, both written and verbal, with immediate team members, business partners, and customers

  • Experience documenting design architecture, blueprinting, BCP plans, technical roadmaps, monitoring and performance plans


  • Tuition reimbursement, commuter plans, and paid time off

  • Highly competitive compensation that include base salary plus bonus

  • Medical/Dental/Vision plans, 401(k), pension program, and more!


This job is not covered by the existing Collective Bargaining Agreement.

Required Certifications:

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We are an equal opportunity/affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity or expression, sexual orientation, national origin, disability, age or status as a protected veteran, or any other characteristic protected by law.

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We’re excited about the potential people bring to Northwestern Mutual. You can grow your career here while enjoying first-class perks, benefits, and commitment to diversity and inclusion.