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Sr Director, Business Program Management

At Northwestern Mutual, we are strong, innovative and growing. We invest in our people. We care and make a positive difference.

What's the role?

At Northwestern Mutual, we’re changing the way people think about financial planning with the scale of a Fortune 90 company. We’re redefining and disrupting the industry and changing people’s financial lives with better experiences and better technology. We believe in building inclusive, and diverse workplaces, where every voice is heard. Come help us build for the future!

The Senior Director, Business Program Management of Insurance Systems will sit within the Digital Product organization. They will focus on enabling teams to prioritize across multiyear cross-functional key enterprise initiatives. This individual will provide operational leadership and program management expertise to streamline and meet department, cross-functional and enterprise-wide goals. This role will be a key partner and will be accountable for aligning large, highly complex, strategic programs consisting of multiple workstreams tied to business outcomes. Today, Insurance Systems organization operates as 4 independent workstreams comprising of New Issue, Risk Servicing, Policy Benefits and Client Communications.

Primary Duties & Responsibilities:

  • Operational leader on program management activities for Insurance Systems - develops strategy for planning and executing highly complex efforts. Defines the direction and objectives to be accomplished by the organization as a collective.

  • Defines, maintains, and revises program objectives and deliverables. Accountable for defining the overall program structure and creating a single, unified plan to deliver on portfolio objectives of Insurance Systems.

  • Manages programs to ensure appropriate allocation of resources according to program objectives, specifications, deliverables, and changes. Takes accountability for program success.

  • Implements and executes optimized program delivery by creating a collaborative cross-functional team that shares ideas, capabilities and best practices.

  • Accountable for building and motivating team members and influencing them to take positive action and accountability for their assigned work. Accountable for identifying and resolving issues and conflicts within the team at a portfolio/program level. Ensures teams are aligned with our corporate strategy and higher-level vision.

  • Applies extensive business acumen in depth and breadth of industry, and company initiatives and strategy, products complexities, integrates knowledge into program objectives.

  • Proactively drives a “One Team” mindset for the Insurance Systems team.

Bring Your Best! What this role needs:

  • Bachelor’s Degree with an emphasis in, Business, Project Management or related field preferred OR a significant amount of directly-related work experience beyond the minimum required for the position. Financial services industry experience strongly preferred.

  • Minimum 10 years of related experience managing complex programs and working with a range of diverse business areas.

  • Experience in strategic and operational planning and leading multiple large, complex, cross-functional projects with organization-wide impact.

  • Ability to prioritize work and balance multiple tasks simultaneously, work under pressure and meet tight deadlines.

  • Proven leadership skills working with diverse teams.

  • Excellent written and oral communications skills with the ability to build rapport within the company, field and/or outside vendors. Ability to establish and maintain strong relationships among leaders in the Home Office and Field.

  • Ability to get buy-in from all levels of leadership in strategic and operational functions.

  • Strong short term and long term planning skills, coupled with ability to manage resources to response to business needs.

  • High degree of self-motivation with leadership and initiative in sharing information, contributing towards group goals, and accepting responsibility for results.

  • Demonstrated organizational agility to work across organizational boundaries, influence, and collaborate with all levels on solutions that benefit the organization.

  • Outstanding business acumen and focus on achieving business impact through progressive practices and sound business judgment.

  • Strong problem solving and strategic/critical thinking skills.

  • Facilitation and team building skills; ability to play an active, operational and communicative role. Interpersonal savvy and comfort interacting with and presenting to all levels of the organization, including senior leaders.


Grow your career with a best-in-class company that puts our client’s interests at the center of all we do. Get started now!

W e are an equal opportunity/affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity or expression, sexual orientation, national origin, disability, age or status as a protected veteran, or any other characteristic protected by law.

If you work or would be working in Colorado or outside of a Corporate location, please click here for information pertaining to compensation and benefits.


We’re excited about the potential people bring to Northwestern Mutual. You can grow your career here while enjoying first-class perks, benefits, and commitment to diversity and inclusion.