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Sr Collaboration Engineer

At Northwestern Mutual, we are strong, innovative and growing. We invest in our people. We care and make a positive difference.

We are looking for a skilled and experienced Microsoft 365 Platform Engineer with a focus on SharePoint and OneDrive for Business to join one of our agile teams to design secure and compliant solutions for Microsoft 365 platform in addition to provide 4th tier support. The ideal candidate should have hands on experience supporting, securing, and engineering solutions for SharePoint Online and integrating third-party applications into the Microsoft 365 platform. The candidate will also be familiar with Azure AD, Conditional Access, and a variety of Microsoft 365 applications. Now is an exciting time as we have several large efforts underway which primarily support our objective to secure and mature our Microsoft 365 services. The position is on a fun team where the work is challenging and rewarding!

What you’ll do each day:

  • As a member of an Agile Engineering team, it will be your accountability to develop, configure, deploy, and support various productivity tools, primarily consisting of Microsoft 365 Collaboration services specifically around SharePoint Online, OneDrive for Business, and BOX.

  • Drive the resolution of complex problems that impact the enterprise with little direction through hands-on execution and partnering teams to contribute to the resolutions.

  • Keep abreast of M365 and Productivity tools industry trends & standards.

  • Partner with product teams to understand user voice and taking that feedback to design solutions that will improve the user experience.

  • Use Service Management tools and standard methodologiess for incidents, problems and change management.

  • Lead, maintain, set standards for, and drive performance enhancements and monitoring for the Productivity tool-suite of applications.

What kind of person should you be?

  • You pride yourself on customer service and delivering a delightful user experience

  • You enjoy and are skilled at problem solving and resolving complex issues

  • You have the ability to quickly learn unfamiliar tools and/or technical concepts

  • You can handle stressful situations calmly

  • You enjoy working in a fast-paced environment

  • You have an innovation mentality and are always looking to make things better

  • You're self-motivated

  • You have a very high standard for quality and aim to achieve world-class excellence

  • Able to work well independently or as part of a team

  • You have the ability to assess maintainability & long-term impacts of solution design choices

  • You have an escalated sense of urgency in response to outstanding issues

  • You have a very solid sense of ownership

  • Integrity is very important to you

What skills do you need?

  • Bachelor’s degree in MIS, Computer Science, IT Engineering or equivalent directly-related work experience beyond the minimum required for the position

  • Minimum of 3-5 years relevant experience

  • At least 3 years acting as a domain expertise for SharePoint, in a large enterprise where you designed, maintained, assisted with the architecture, disaster recovery, monitoring and performance plans.

  • At least 3 years hands on experience with Microsoft 365 products including, SharePoint Online, , Conditional Access, Azure, ADFS and various Microsoft 365 workloads.

  • At least 3 years’ experience or working knowledge of Microsoft Active Directory, IP Routing, DNS and Networking fundamentals.

  • At least 3 years’ experience with PowerShell or various scripting languages to automate and implement solutions at an advanced level

  • At least 1 year of experience supporting a technology and working directly with end-users or a similar role that demonstrates customer empathy skills

  • Ability to identify security risks within the Microsoft 365 environment and suggest mitigations

  • Proven people interaction skills to include human relations and interpersonal skills necessary to facilitate productive design/solutioning discussions

  • Partners well with others; demonstrable ability to foster collaboration among team members

  • Proven analytical abilities especially in decision making and problem solving

  • Demonstrable ability to manage multiple priorities and the ability to deal with ambiguity

  • Good interpersonal skills with the ability to work independently, as well as collaboratively

  • Communicate effectively, both written and verbal, with immediate team members, business partners, and customers

  • Experience documenting around design architecture, blueprinting, BCP plans, technical roadmaps, monitoring and performance plans

If any of this excites you, we want to hear from you!

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This job is not covered by the existing Collective Bargaining Agreement.

Required Certifications:

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We are an equal opportunity/affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity or expression, sexual orientation, national origin, disability, age or status as a protected veteran, or any other characteristic protected by law.


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