At Northwestern Mutual, we are strong, innovative and growing. We invest in our people. We care and make a positive difference.

At Northwestern Mutual, we believe relationships are built on trust. That our lives and our work matter. These beliefs launched our company over 160 years ago. Today, they're just a few of the reasons why people choose to build careers at Northwestern Mutual.

We're strong and growing. In a company with such a long and storied history, this may be the most exciting and meaningful time to be a part of Northwestern Mutual. We're strong, innovative and growing.

We invest in our people. We provide opportunities for employees to grow themselves, their career and in turn, our business.

We care. We make a positive difference in our communities. Nationally, thousands have benefitted from our support of research and programs to fight childhood cancer. Each year, our Foundation, employees and financial representatives donate time, talent and financial support to causes they're passionate about.

We are an equal opportunity/affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity or expression, sexual orientation, national origin, disability, age or status as a protected veteran, or any other characteristic protected by law.

Primary Duties and Responsibilities

Cumulative of prior level plus following:

Proactively monitor to prevent and resolve application system performance bottlenecks.
Proactively ensure SLAs are maintained and systems are built for sustainability.
Understand the technical concepts vital to do your job optimally and are aware of industry trends in your domain.
Consider and build for many different use cases but avoid over engineering.
Identify where to find answers and grow your own knowledge both with and without mentorship.

Qualifications

Bachelor's Degree or equivalent experience
1-3 years of professional IT experience
3 years experience handling Desktop/Desk side support
Experience with troubleshooting Windows 10 Desktops, Laptops
Experience handling Windows devices with Intune/MEM (Preferred) or System Center Configuration Manager (SCCM)
Familiarity troubleshooting Virtual Desktops on at least one of the platforms: Citrix/ Microsoft/ Horizon
Familiar with PowerShell for automating tasks and remote administration
Experience with Jira
Familiarity with ITIL processes : Incident and Change Management
Basics of Networking as it related to Endpoints.
Experience with modern development and scripting languages is a plus
Experience managing, using and solving problems for MS O365- Outlook, OneDrive, Teams, SharePoint
Experience managing and troubleshooting Zoom, Slack is a plus
Excellent troubleshooting skills within area of expertise.
Understanding of high-availability concepts.
Basic experience with multiple delivery methodologies such as Agile and Waterfall is a plus

Skills-Proficiency Level:

Agile Methodologies - Basic

Cloud Technologies - Basic

Infrastructure Automation - Basic

Infrastructure Development - Basic

Monitor System Performance - Basic

Network Operations - Basic

Programming Languages - Basic

SaaS Platforms - Basic

Scripting Languages - Basic

Critical Thinking - Basic

Technical Communication - Intermediate

Technical Solution Development - Basic

Incident Management - Intermediate

Troubleshooting - Intermediate

Virtualization - Basic

Waterfall Model - Basic

#LI-POST

Grow your career with a best-in-class company that puts our client’s interests at the center of all we do. Get started now!

W e are an equal opportunity/affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity or expression, sexual orientation, national origin, disability, age or status as a protected veteran, or any other characteristic protected by law.

If you work or would be working in Colorado or outside of a Corporate location, please click here for information pertaining to compensation and benefits.

FIND YOUR FUTURE

We’re excited about the potential people bring to Northwestern Mutual. You can grow your career here while enjoying first-class perks, benefits, and commitment to diversity and inclusion.