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Software Engineer - Technology Customer Success Operations

At Northwestern Mutual, we are strong, innovative and growing. We invest in our people. We care and make a positive difference.

We're strong and growing.  In a company with such a long and storied history, this may be the most exciting and important time to be a part of Northwestern Mutual. We're strong, innovative and growing.

We invest in our people.  We provide opportunities for employees to grow themselves, their career and in turn, our business.

We care.  We make a positive difference in our communities. Nationally, thousands have benefitted from our support of research and programs to fight childhood cancer. Each year, our Foundation, employees and financial representatives donate time, talent and financial support to causes they're passionate about.

At Northwestern Mutual, we believe relationships are built on trust.  That our lives and our work matter. These beliefs launched our company nearly 160 years ago. Today, they're just a few of the reasons why people choose to build careers at Northwestern Mutual.

What's the role?

This role will be working on enhancing the customer support experience for end users and our support teams within the Technology Customer Success Department. Primary applications include Zendesk, Zendesk custom applications, The Technology Help Center Portal, Workato, TSC Portal, and integrations between Zendesk and other applications.

Primary Duties & Responsibilities

  • Applies engineering best practices in order to analyze and develop software solutions.

  • Develops software using established development and continuous integration practices.

  • Utilizes established monitoring and automation processes.

  • Conducts code evaluations.

  • Participates in setting team standards and best practices.

  • Expected on call rotation for support


  • Bachelor's Degree or equivalent experience

  • 1-3 years professional experience required

  • Familiarity using continuous integration and deployment concepts

  • At least 1 year experience with specific technical requirements/platforms (i.e. JavaScript, React, HTML, CSS, Python, Node JS)

  • Familiarity with public cloud and associated technologies (AWS, Azure, Containerization)

  • Experience writing Unit Testing in JavaScript/Jest

  • Professional experience explaining technical solutions to technical and non-technical staff

  • Zendesk experience a plus

  • Service Now experience a plus

  • Dev Ops skills, specifically with the AWS tech stack and GitLab CI a plus

  • IPaas software experience i.e. Boomi/Workato experience a plus

Skills-Proficiency Level

  • Agile Methodologies - Basic

  • Automation Processes - Basic

  • Cloud Technologies - Intermediate

  • Code Analysis - Intermediate

  • Containerization - Basic

  • Continuous Integrations - Intermediate

  • Continuous Learning - Intermediate

  • Deployment Strategies - Intermediate

  • Engineering Practices - Intermediate

  • Production Monitoring - Basic

  • Programming Languages - Intermediate

  • Root Cause Analysis - Basic

  • Software Development - Intermediate

  • System Architecture - Basic

  • Technical Communication - Basic

  • Technical Design Documentation - Basic

  • Technical Solution Development – Basic

If any of this excites you, we want to hear from you!


  • Tuition reimbursement, commuter plans, and paid time off

  • Highly competitive compensation that include base salary plus bonus

  • Medical/Dental/Vision plans, 401(k), pension program, and more!



Grow your career with a best-in-class company that puts our client’s interests at the center of all we do. Get started now!

W e are an equal opportunity/affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity or expression, sexual orientation, national origin, disability, age or status as a protected veteran, or any other characteristic protected by law.

If you work or would be working in Colorado or outside of a Corporate location, please click here for information pertaining to compensation and benefits.


We’re excited about the potential people bring to Northwestern Mutual. You can grow your career here while enjoying first-class perks, benefits, and commitment to diversity and inclusion.