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ServiceNow Product Leader

At Northwestern Mutual, we are strong, innovative and growing. We invest in our people. We care and make a positive difference.

What's the role?

Northwestern Mutual is seeking a hard working ServiceNow Product leader who will be responsible driving core product innovation as an expert in your field. Use knowledge that is both deep and wide and can be leveraged to build the tools and experiences that empower advisors and help clients achieve those dreams. Work with a talented team of engineers, designers, data scientists and financial experts to define product vision, strategy and deliver experiences that drive business outcomes.

Primary Duties & Responsibilities

  • Set Product Vision: Responsible for ServiceNow product vision and appropriate positioning with key stakeholders across the organization with all parts of the ServiceNow platform.
  • Vendor Management: Manage the ServiceNow vendor with their Impact program, licensing discussions, and new platform opportunities.
  • Roadmap Development: Work with all ServiceNow Product Managers to create a shared Roadmap that integrates with NM outcomes and ServiceNow future direction and upgrades. Shared accountability in cross functional strategic roadmaps for other areas of the ServiceNow Platform. Define and track KPIs for measure of success.
  • Gather Requirements: Participate in cross functional work to understand key requirements relative to the accountable product and collaborate with various team members for next steps.
  • Stakeholder Management: Maintain the awareness and ability to articulate the product story to a cross-functional audience that demonstrates the outcomes in the NM environment.
  • Architecture Partnership: Partner with both local and enterprise architects to ensure cohesive future state user visions and experiences that are aligned with a quarterly vision with an understanding of the total design process. Coordinate with ServiceNow vendor to align with their direction.
  • Data & Customer Research: Inform product decisions with both qualitative and quantitative data on behavior and experimentation.
  • Feature Prioritization: Support all Product Managers in developing and maintaining multiple prioritized backlogs of user stories for implementation according to business value or ROI.
  • Business Alignment: Ensure all work on the ServiceNow platform is aligned to NMs (Northwestern Mutual) year-over-year objectives where applicable and that there are clear business outcomes used to measure success.
  • Resolution: Identify and resolve issues that may impair the ability to meet strategic, financial, and/or technical goals.

Bring your best! what this role needs:

  • Bachelor's degree.
  • 9-14 Years of prior experience with at least 9 working in a Product Management Role, with strong knowledge and experience utilizing the ServiceNow platform.
  • 4 years working in a vendor management capacity
  • Deep understanding of ServiceNow product capabilities
  • Knowledge Preferred: knowledge of the financial services industry, familiar with BI tools, certification or experience with Product Owner or Scrum Master role, experience in leadership or mentorship of a team, multiple years working in complex, cross functional companies managing multiple products and PMs.
  • Must have demonstrated successful cross functional work in previous experience along with excellent communication, time management, and project management experience, strong business acumen and high self awareness/EQ.
  • Along with previous research experience required, influence skills, previously proven successful leadership partnerships, be an expert in translating product requirements into technical requirements, high ability to work in ambiguity and solution effectively.
  • Ability to proactively identify and solve the most complex problems; use ground-breaking methods to think beyond existing solutions.

Our Benefits!

  • Collaborative team first environment
  • Tons of room for career growth.
  • We offer highly competitive compensation, including annual bonus opportunities
  • Medical/Dental/Vision plans, 401(k), pension program
  • We provide tuition reimbursement, commuter plans, and paid time off
  • We provide extensive Professional Training Opportunities
  • We offer an excellent Work/Life Balance
  • Hackathons/Dedication to Innovation

#LI- Hybrid

Compensation Range:

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Northwestern Mutual pays on a geographic-specific salary structure and placement in the salary range for this position will be determined by a number of factors including the skills, education, training, credentials and experience of the candidate; the scope, complexity as well as the cost of labor in the market; and other conditions of employment. At Northwestern Mutual, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. Please note that the salary range listed in the posting is the standard pay structure. Positions in certain locations (such as California) may provide an increase on the standard pay structure based on the location. Please click here for additiona l information relating to location-based pay structures.

Grow your career with a best-in-class company that puts our client’s interests at the center of all we do. Get started now!

We are an equal opportunity/affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity or expression, sexual orientation, national origin, disability, age or status as a protected veteran, or any other characteristic protected by law.

If you work or would be working in California, Colorado, New York City, Washington or outside of a Corporate location, please click here for information pertaining to compensation and benefits.


We’re excited about the potential people bring to Northwestern Mutual. You can grow your career here while enjoying first-class perks, benefits, and commitment to diversity and inclusion.