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Service Adoption Senior Specialist

At Northwestern Mutual, we are strong, innovative and growing. We invest in our people. We care and make a positive difference.

At Northwestern Mutual, we believe relationships are built on trust. That our lives and our work matter. These beliefs launched our company over 160 years ago. Today, they're just a few of the reasons why people choose to build careers at Northwestern Mutual.

We're strong and growing. In a company with such a long and storied history, this may be the most exciting and important time to be a part of Northwestern Mutual. We're strong, innovative and growing.

We invest in our people. We provide opportunities for employees to grow themselves, their career and in turn, our business.

We care. We make a positive difference in our communities. Nationally, thousands have benefitted from our support of research and programs to fight childhood cancer. Each year, our Foundation, employees and financial representatives donate time, talent and financial support to causes they're passionate about.

What you will do:

Define, deliver, and improve processes and techniques for network office adoption and related Distribution Performance Team (DPT) partnering. Negotiate and communicate with business clients, vendors, and field-based employees to ensure expectations are managed and critical objectives are addressed. Upon solution implementation, drive organizational change management activities to promote adoption of the change and minimize impact to people and processes.

Bring Your Best! What this role needs:

  • Bachelor's degree with an emphasis in Business or related field; or related work experience beyond the minimum required.
  • Four or more years of experience/knowledge of business operations/processes to include analysis, design, documentation, using industry best practices and standards.
  • Demonstrated flexibility to adjust to changing business needs by effectively managing and prioritizing concurrent assignments.
  • Demonstrated ability to identify and resolve critical issues through effective problem-solving skills.
  • Strong ability to develop and leverage relationships; ability to effectively influence and negotiate with internal and external partners.
  • Excellent communication skills focused on facilitation; ability to deliver informative, well-organized documentation and presentations.

Benefits:

Great pay package, 401K, company sponsored retirement plan, educational assistance, performance based incentive pay, medical, dental and vision insurance, parental leave, caregiver time off….and more!

#IN-POST

Compensation Range:

Pay Range - Start:

$57,820.00

Pay Range - End:

$82,600.00

Please note that this is the standard pay structure. Positions in certain locations (such as California) may provide an increase on the standard pay structure based on the location. Please click here for additional information relating to location-based pay structures.

Grow your career with a best-in-class company that puts our client’s interests at the center of all we do. Get started now!

We are an equal opportunity/affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity or expression, sexual orientation, national origin, disability, age or status as a protected veteran, or any other characteristic protected by law.

If you work or would be working in California, Colorado, New York City, Washington or outside of a Corporate location, please click here for information pertaining to compensation and benefits.


FIND YOUR FUTURE

We’re excited about the potential people bring to Northwestern Mutual. You can grow your career here while enjoying first-class perks, benefits, and commitment to diversity and inclusion.