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Senior User Experience (UX) Researcher

At Northwestern Mutual, we are strong, innovative and growing. We invest in our people. We care and make a positive difference.

Our Mission:

Northwestern Mutual (NM) has 160 years of history providing financial security to millions of people. Continuing that tradition means changing to meet the needs of our clients and financial advisors. We are a strong, innovative, and growing company that invests in people who care and make a positive impact. The Product Design team leads the way by crafting human, simple, and engaging products to help people plan, track, and protect their financial goals.

What's the role?

User Experience Researchers on our Design team inform, shape, evaluate, and follow the user experiences delivered to consumers, the field, and home office employees through a variety of qualitative and quantitative research techniques. They work collaboratively with leaders, designers, and other partners to support user-centered, data-informed decision-making throughout the product development lifecycle.

Primary Duties & Responsibilities

  • Plan and execute qualitative and quantitative user research.

  • Communicate research findings and insights to partners and advocate for the end-user in both tactical and strategic experience design decision-making.

  • Collaborate with product, design, and development teams to raise awareness of user needs, challenges, and behaviors

  • Understand partner research needs and identify the right research methodologies to address them

  • Develop UX Research artifacts including proposals, moderator’s guides, and research reports

  • Identify unmet research opportunities that can add value and efficiently execute them

  • Recruit and maintain lists of targeted research participants from internal and external sources

  • Serve as a source of user knowledge for the organization

  • Leading programs of research

Bring Your Best! What this role needs:

  • Master's degree or higher in Human Factors, Cognitive Psychology, HCI or related field

  • 4-5 years of previous experience conducting quantitative and qualitative research

  • Experience conducting UX research in a large corporate environment/working with multi-disciplinary teams

  • Quantitative and qualitative research methods such as interviews, surveys, contextual inquiry, diary studies, card sorting, usability testing, competitive benchmarking, etc.

  • Knowledge of user-centered design lifecycle.

  • Proven understanding of tools such as UserZoom, User Testing, Morae, Qualtrics, Optimal Sort.

  • Experimental design, descriptive and inferential statistics.

  • Experience applying research methods to product development/user centered design

  • Master of many UX research methods

  • Leads research programs independently

  • Influences project and project leadership

  • Ability to travel quarterly


This job is not covered by the existing Collective Bargaining Agreement.

Required Certifications:

Grow your career with a best-in-class company that puts our client’s interests at the center of all we do. Get started now! 

We are an equal opportunity/affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity or expression, sexual orientation, national origin, disability, age or status as a protected veteran, or any other characteristic protected by law.


We’re excited about the potential people bring to Northwestern Mutual. You can grow your career here while enjoying first-class perks, benefits, and commitment to diversity and inclusion.