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Senior Systems Engineer

At Northwestern Mutual, we are strong, innovative and growing. We invest in our people. We care and make a positive difference.

At Northwestern Mutual, we believe relationships are built on trust.

That our lives and our work matter. These beliefs launched our company over 160 years ago. Today, they're just a few of the reasons why people choose to build careers at Northwestern Mutual.

We're strong and growing. In a company with such a long and storied history, this may be the most exciting and important time to be a part of Northwestern Mutual. We're strong, innovative and growing.

We invest in our people. We provide opportunities for employees to grow themselves, their career and in turn, our business.

We care. We make a positive difference in our communities. Nationally, thousands have benefitted from our support of research and programs to fight childhood cancer. Each year, our Foundation, employees and financial representatives donate time, talent and financial support to causes they're passionate about.

We are an equal opportunity/affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity or expression, sexual orientation, national origin, disability, age or status as a protected veteran, or any other characteristic protected by law.

What's the role?

We are seeking an experienced Senior Systems Engineering to provide high level technical and design support for our meeting experience domain. The ideal candidate will possess sophisticated design, engineering and programming skills within the Audio Video and teleconferencing technologies. They will also demonstrate strong customer-facing interpersonal skills with the ability to optimally interface at all levels of the organization.

Primary Duties and Responsibilities

  • Lead a diverse technical team and provide business and technical expertise to drive effective and efficient processes and best practices across the technology space.
  • Develop, maintain, and use relationships across Product and Technology organization to proactively understand and help drive solutions to business problems.
  • Be an inspiring leader and engage in encouraging industry best practices within and outside immediate team.
  • Introduce new technologies and tools needed to build solutions to drive effortless experiences for users.
  • Learn continuously about technology, software development, and customer experience, and guide others across the org on these topics.
  • Provide technical leadership to the team to drive application performance and availability to meet business needs.
  • Champion technology needs of business users, promote effective presence in business areas, and drive cross-team engagement for long term resolution of issues.
  • Build effortless customer experience via partnering to build an effective use of Self Service, Community and Knowledge Management for users, Tier1, and our teams.
  • Lead incident queues to ensure alignment to SLA.
  • Assist in inventory management, procurement of A/V equipment and accessories.
  • Responsible for staying ahead of and promoting enterprise standards, customer success and industry standards, technologies, methodologies, and best practices.
  • Build and handle relationships across Development, Infrastructure, Product, and other Support partners to deliver and improve the team's effectiveness and efficiency.
  • Participate in product planning and sizing, of application features to meet business needs and user expectations. Consult on right-sizing decisions, software solutions, and services design as a primary Voice of the Customer.
  • Conduct code evaluations.
  • Coach and mentor employees to deliver continuous improvement and develop their professional skills and capabilities.

Bring your best! what this role needs:

  • Bachelor's degree in Computer Science, MIS or related field OR a significant amount of directly related work experience.
  • Ability to provide broad thought leadership.
  • 5+ years of proven experience with broad and specific technical requirements (A/V, Meeting Room and Teleconferencing technology).
  • Strong A/V background with expertise in IT Infrastructure with an ability to set-up, configure and operate multimedia AV devices.
  • Ability to anticipate customer needs and business issues while developing and implementing innovative solutions to achieve desired results.
  • Experience using continuous integration and deployment concepts.
  • Demonstrable experience carrying out projects and efforts in variety of specific and broad SDLC methods (i.e., Kanban, SCRUM, waterfall, agile, etc.).
  • Proven knowledge of Operations and Customer Service processes and workflows and industry standards.
  • Deep and broad understanding and experience across development, support, and business areas.
  • Ability to build strong partnerships with business and technology partners.
  • Experienced programming skills (Crestron Certified Programmer).
  • Ability to explain technical solutions to technical and non-technical teams.
  • Possess a support and customer-centric mentality and demeanor, along with a passion for continuous learning aspiring to build on your core business knowledge and technical base.
  • Strong problem-solving skills, ability to deal with ambiguity, sense of ownership and the ability to work with a limited set of requirements.
  • Strong organizational and follow-through skills, with ability to work within deadlines, prioritize work and multitask.
  • Deep knowledge of video conferencing and streaming equipment and software.
  • Proficient with testing and calibrating A/V equipment.

#LI-POST

Grow your career with a best-in-class company that puts our client’s interests at the center of all we do. Get started now!

W e are an equal opportunity/affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity or expression, sexual orientation, national origin, disability, age or status as a protected veteran, or any other characteristic protected by law.

If you work or would be working in Colorado or outside of a Corporate location, please click here for information pertaining to compensation and benefits.


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We’re excited about the potential people bring to Northwestern Mutual. You can grow your career here while enjoying first-class perks, benefits, and commitment to diversity and inclusion.