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Senior Product Manager - Risk Servicing (remote)

At Northwestern Mutual, we are strong, innovative and growing. We invest in our people. We care and make a positive difference.


Risk is a chance one takes for a better goal and it should be done with confidence! At Northwestern Mutual, our business is driven by our loyal policyholders, so shouldn’t their policy change requests be easily facilitated? The role of a Product Manager within Risk Servicing will be focusing on owning an experience, defining product vision, and roadmapping to build out strategies. If you enjoy driving that change, creating an impactful experience and understand very deep complexities, we need you!

What's the role?

Within our Risk Serving team, we are about to embark on building out a new enterprise case management experience based on the Pega platform. We are looking for a  Sr. Product Manager  with experience implementing the Pega platform who will have two key responsibilities - (one) supporting our existing home grown case management digital product, which services a significant portion of our home office/client/field servicing needs, and (two) establishing a vision, standards, developing migration strategies for evolving our current case management product onto the Pega case management platform. This role will work closely with other product managers and engineering partners within our risk servicing area who will be focused on our Pega transformation.

As a Sr. Product Manager, you’ll build the tools and experiences that empower our advisors and help our clients achieve those dreams. You’ll work with a talented team of engineers, designers, data scientists and financial experts to define product vision, strategy and deliver experiences to enable clients to achieve financial security.

Primary   Duties & Responsibilities:

  • Product Vision: Responsible for product vision and strategic positioning with key sponsors across the organization.

  • Develop Roadmap: Responsible for development, acceptance and communication of roadmap. Define and track critical metrics for measure of success and delivery

  • Gather Requirements: Participate in cross-functional work to flesh-out key requirements to ensure quality, value and feature integrity

  • Stakeholdering: Awareness and ability to articulate the product and feature stories to a broader audience (outside the internal digital product or engineering teams)

  • Engineering Partnership: Align and collaborate with engineering to ensure backlog and roadmap is understood and aligned with capacity, new product program offices, HX user experience roadmaps.

  • Author Jira Stories: Translate requirements to technical details to build and validate use cases and stories

  • Feature Prioritization: Develops and maintains multiple prioritized backlog of user stories for implementation according to business value or return on investment

  • Facilitates ceremonies: Facilitates the daily Scrums, Sprint Planning Meetings and Sprint Reviews and Retrospectives

Bring Your Best! What this role needs:

  • Education. Bachelor’s degree

  • 4-5 Years of prior experience with at least 4 working in a Product Management Role, with agile team experience

  • Experience working with case management digital products preferred

  • Pega Case Management Experience - required

Grow your career with a best-in-class company that puts our client’s interests at the center of all we do. Get started now!

W e are an equal opportunity/affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity or expression, sexual orientation, national origin, disability, age or status as a protected veteran, or any other characteristic protected by law.

If you work or would be working in Colorado or outside of a Corporate location, please click here for information pertaining to compensation and benefits.


We’re excited about the potential people bring to Northwestern Mutual. You can grow your career here while enjoying first-class perks, benefits, and commitment to diversity and inclusion.