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Senior Director, HR Services & Solutions

At Northwestern Mutual, we are strong, innovative and growing. We invest in our people. We care and make a positive difference.

At Northwestern Mutual, we are strong, innovative, and growing. We're going through a digital technology transformation and are making major improvements to the ways our employees experience their work! Come help us build for the future.

What's the Role?

In this role you provide vision and strategic direction for Northwestern Mutual’s Home Office HR Services & Solutions organization including contact center, payroll, transactions/core processing, and benefits/retirement administration in support of all employees, alumni and contractors. Collaborate closely with other Human Resources and business leaders to deliver our employee value proposition through highly effective consultation and processes resulting in outstanding end user experiences.

How You'll Do It:

  • Reinvent the possibilities of the HR Contact Center and Shared Services by leveraging digital capabilities and evolving the teams’ capabilities.

  • Provide leadership to a multi-disciplined team to ensure excellent customer service, adherence to service level agreements and tiered operations escalation to customers and vendor inquiries.

  • Accountable for the effective and efficient delivery of HR services to end users and that compliance requirements of HR processes and practices are met.

  • Lead process improvement projects and handles vendor relationships including auditing performance and recommending process improvements.

  • Collaborate horizontally across the enterprise to ensure effective design and implementation of strategies and initiatives.

  • Bring resolution to highly sensitive raised issues or issues that would set precedent for the company’s practices or procedures.

What You'll Need:

  • Bachelor’s degree.

  • 10 years of professional experience with 5 years of diverse Human Resources experience.

  • Experience in leading, develop, and coaching large, multi-level teams.

  • Demonstrated ability to use design thinking to create new ways of working to deliver business results.

  • Demonstrated ability to identify or anticipate future trends and respond accordingly.

  • Ability to build, innovate, collaborate, consult, and implement.

  • Proven track record to inspire change with all levels in the organization.

  • Proven business acumen.

Hybrid work model! Opportunity to work from home or you can come into the office.

Tuition reimbursement paid time off, paid volunteer days, and caregiver time off. Highly competitive compensation that includes base salary plus bonus Medical/Dental/Vision plans, 401(k) and company pension program

If you work or would be working in Colorado or outside of a Corporate location, please click here ( for information pertaining to compensation and benefits.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Grow your career with a best-in-class company that puts our client’s interests at the center of all we do. Get started now!

W e are an equal opportunity/affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity or expression, sexual orientation, national origin, disability, age or status as a protected veteran, or any other characteristic protected by law.

If you work or would be working in Colorado or outside of a Corporate location, please click here for information pertaining to compensation and benefits.


We’re excited about the potential people bring to Northwestern Mutual. You can grow your career here while enjoying first-class perks, benefits, and commitment to diversity and inclusion.