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Security Control Center Operator (Part-Time)

  • Administrative Services
  • Franklin, WI Corporate

At Northwestern Mutual, we are strong, innovative and growing. We invest in our people. We care and make a positive difference.

Shift Options:

- Sat/Sun - 2nd shift - 2:00pm-10:30pm

- Sat/Sun/Mon 6:00am-2:30pm

Join us! As a Security Control Center Operator for Northwestern Mutual, your mission is to build an environment that encourages others to achieve theirs by blending a thorough knowledge of security processes and technology with company values to take appropriate actions that promote and maintain safety and security for people and facilities.

This job is part of a group of jobs considered essential services. All essential services employees are expected to make every reasonable effort possible to report for work, even during inclement weather conditions.

  • You will staff posts in our enterprise security operations centers, patrol our campuses in Milwaukee and Franklin, and provide security at Company special events.

  • In our security operations centers you will monitor and dispatch alarms received from integrated security technology (access control, CCTV, intercoms and fire alarms) and building automation systems. You will also coordinate response to emergency incidents using security technology and two-way radios, handle incoming/outgoing telephonic and electronic communication, process ID cards, and document activities using a variety of methods.

  • When patrolling you will use an engagement model of behavior and make proactive observations of potential risks to ensure a safe and secure campus experience for our workforce and visitors. You will also serve as a first responder to emergency incidents.

  • Using standard practices and good judgment, identify and respond to urgent situations to maintain safety for people and property.

  • Monitor the operations center; conduct safety and security checks/audits as required.

  • Provide security related services to Northwestern Mutual employee's and visitors in a way that demonstrates customer service, tact, confidentiality, and integrity.

  • Participate in the continuous improvement of processes and services to develop your career and advance the capabilities of the team.

  • Use solid critical thinking, interpersonal, and communication skills to resolve issues effectively.


  • High School Graduate or GED required.

  • A minimum of two years of experience in a corporate or professional environment that includes performance under demanding conditions

  • Excellent customer service in a professional environment

  • Experience using video management and access control systems

  • Proficiency in Microsoft suite of products

  • Valid driver's license with an acceptable driving record

  • Able to work weekends and some holidays as part of the work schedule.

  • Associates Degree or 60 credits of post-secondary education from an accredited institution preferred.

  • Current certification in First Aid/CPR/AED and blood borne pathogen training preferred. Must be certified within first 6 months of employment.


This job is not covered by the existing Collective Bargaining Agreement. 
This is a Voluntary Part-Time position.

Required Certifications:

Grow your career with a best-in-class company that puts our client’s interests at the center of all we do. Get started now! 

We are an equal opportunity/affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity or expression, sexual orientation, national origin, disability, age or status as a protected veteran, or any other characteristic protected by law.

If you work or would be working in Colorado or outside of a Corporate location, please click here for information pertaining to compensation and benefits.


We’re excited about the potential people bring to Northwestern Mutual. You can grow your career here while enjoying first-class perks, benefits, and commitment to diversity and inclusion.