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Resource Demand Manager

At Northwestern Mutual, we are strong, innovative and growing. We invest in our people. We care and make a positive difference.

At Northwestern Mutual we're changing the way people think about financial planning. We’re redefining and reinventing the industry and changing people’s financial lives with better experiences and better technology. We believe in building inclusive, and diverse workplaces, where every voice is heard. Come help us build for the future!


Lead the external labor resource demand management for NM Technology and be the trusted partner for the technology teams around demand planning, forecasting and coordination for their external labor sourcing needs.


  • Act as a central point-of-contact for the technology teams to plan, review, analyze & manage demand for external labor

  • Work with the technology teams to build an accurate pipeline of demand, prioritizing demand, and smoothing peaks and troughs to stay within contractual volume limits

  • Challenges business demand where appropriate to align with overall workforce strategy goals and objectives

  • Generate management reports/dashboards with necessary analysis for governance review

  • Escalate and track actions from Governance forums

  • Collaborate with technology teams and vendor manager/s to identify demand patterns and proactive mapping of vendor resources with demands

  • Work with the vendor to help them understand the business strategy and any forecasted changes to demand

  • Works with the vendor manager to communicate resource constraints and skill deficiencies

  • Support the sharing of knowledge, best practices and learning within the field of demand management

  • Work with the technology team to develop and propose materials that can be used across other demands (knowledge transfer)


  • Education: Bachelor's Degree with an emphasis in Business, IT or related field preferred OR a significant amount of directly related work experience beyond the minimum required for the position.

  • 6+ years of previous experience in a related tech operations role

  • Prior experience in external labor demand management preferred

  • Strong and broad understanding of technology functions (software dev and support, infrastructure, data, information security, etc.) and various delivery methods (agile, waterfall, DevOps, etc.).

  • Excellent communication skills

  • Good financial / analytical skills

  • Program management and decision-making skills

  • Experience with global outsourcing at highest level

  • Strong category and general procurement background

  • Demonstrated ability to effectively work with internal and external stakeholders

  • Demonstrated ability to organize and prioritize work


This job is not covered by the existing Collective Bargaining Agreement.

Required Certifications:

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We are an equal opportunity/affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity or expression, sexual orientation, national origin, disability, age or status as a protected veteran, or any other characteristic protected by law.

If you work or would be working in Colorado or outside of a Corporate location, please click here for information pertaining to compensation and benefits.


We’re excited about the potential people bring to Northwestern Mutual. You can grow your career here while enjoying first-class perks, benefits, and commitment to diversity and inclusion.