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Product Manager for Service Desktop – Case Management

At Northwestern Mutual, we are strong, innovative and growing. We invest in our people. We care and make a positive difference.

Summary

At Northwestern Mutual, we’re changing the way people think about financial security. We believe in building inclusive and diverse workplaces, where every voice is heard. Come help us build for the future. Seeking an experienced Senior Product Manager to join a versatile and hardworking team of product owners, engineers and designers. Partnering with them to define product vision, strategy and deliver experiences for the reimagined Enterprise Case Management experience being created for our new Service Desktop, which will be used by our Customer Service Reps to provide consultative service to our Clients and Advisors.

Primary Duties & Responsibilities:

  • Set Product Vision: Responsible for product vision and appropriate positioning with key team members across the organization.

  • Develop Roadmap: Foster the development, acceptance and communication of roadmap. Define and track important metrics for measure of success.

  • Gather Requirements: Participate in cross functional work to solicit key requirements relative to the accountable product.

  • Define the product: Responsible for multiple low to medium complexity products and product features from start to finish.

  • Stakeholdering: Maintain the awareness and ability to articulate the product story to a broader audience outside the internal team with additional experience and maturity in the domain.

  • Design Partnership: Partner with design to ensure cohesive future state user visions and experiences that are aligned with a quarterly vision with an understanding of the total design process.

  • Author User Stories: Translate requirements to technical details to build and validate use cases and user stories around a product and communicate them effectively.

  • Data & Customer Research: Inform product decisions with both qualitative and quantitative data on behavior and experimentation.

  • Feature Prioritization: Develop and maintain multiple prioritized backlog of user stories for implementation according to business value or return on investment.

  • Facilitate ceremonies: Facilitate the daily Scrums, Sprint Planning Meetings and Sprint Reviews and Retrospectives.

Qualifications:

  • Bachelor's degree.

  • 4-5 Years of prior experience with at least 4 working in a Product Management Role, with agile team experience.

  • Prior experience with building enterprise case management solutions is preferred.

  • Knowledge Preferred: formal business analyst, engineering or testing experience, knowledge of the financial services industry, familiar with BI tools, certification or experience with Product Owner or Scrum Master role.

  • Proven cross functional work in previous experience along with strong communication skills, time management, project management skills, business acumen and high self-awareness/EQ.

  • Demonstrated previous research experience, influence skills, initial leadership exposure, ability to translate product requirements into technical requirements, and work in ambiguity and solutioning.

  • Solves complex problems; take a new perspective on existing solutions; exercise judgment based on the analysis of multiple sources of information.

*LI-POST

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W e are an equal opportunity/affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity or expression, sexual orientation, national origin, disability, age or status as a protected veteran, or any other characteristic protected by law.

If you work or would be working in Colorado or outside of a Corporate location, please click here for information pertaining to compensation and benefits.


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We’re excited about the potential people bring to Northwestern Mutual. You can grow your career here while enjoying first-class perks, benefits, and commitment to diversity and inclusion.