Skip to content

Process Improvement Consultant

At Northwestern Mutual, we are strong, innovative and growing. We invest in our people. We care and make a positive difference.

Summary:

Develops, identifies, analyzes and improves existing business processes to improve product/service quality, increase efficiencies, reduce costs or waste, decrease errors or delays, and increase customer satisfaction. Gathers business requirements and develops process maps and gap analysis to identify, recommend, and independently implement opportunities for improvement to meet business goals and objectives.

Delivers superior business performance by relentlessly pursuing process excellence on behalf of our employees, field, and clients. Architect experiences using business process management to design, analyze, implement, and control processes.

Primary Duties & Responsibilities:

Drive Business Performance

  • Measures, analyzes, and evaluates existing processes, collects data to identify root causes, performs cost benefit analysis, and identifies improvement opportunities.
  • Identify, implement, and maintain an effective process measurement system and define data collection plans (what data is, where it comes from) for each measure.
  • Conducts current state process interviews and subject matter authority job shadows.
  • Documents processes according to Business Process Mapping standards.
  • Develop, recommend and independently implement solutions for process improvement, system enhancement, and operations efficiency that are aligned with business priorities.
  • Develop, recommend and independently implement methods to monitor and control redesigned processes and identify when processes begin degrading
  • Designs, guides, and promotes process architecture that aligns with business priorities.
  • Promotes and shares best practices on process improvement activities across the organization.
  • Researches process improvement tools, techniques, and technology to determine potential impact and opportunities to provide additional value to the organization.
  • Uses documented processes to write detailed procedures that guide the user through the transaction
  • Demonstrates customer-centric service while aiding others in their learning and execution of transformational activities. Customer may include the field.
  • Guides improvement initiatives and attitudes for business partners with solid emotional intelligence and political acumen.
  • Collaborates with business leaders, technology, and other stakeholders to connect process architecture roadmap with operational decisions.
  • Recognizes opportunities to connect processes across journeys

Subject Matter Expertise

  • Provides subject matter expertise in process improvement to product, operations, and/or technology teams in collaboration with other disciplines.

Leadership

  • Coordinates and facilitates cross-functional project teams.
  • Builds commitment and understanding required to accomplish the improvement goals for the organization.
  • Leads others through ambiguity with confidence and engagement.

Talent Development

  • Proactively coaches, develops, and trains leaders and staff on principles, behaviors, methods, and tools to promote and sustain cultural transformation.
  • Mentors others with less experience to grow their capabilities, knowledge, and skills.

Knowledge, Skills & Abilities:

  • Bachelor's degree or an equivalent.
  • Minimum of 5 years of project management, manager, team lead, or business consultant experience in technology and/or business functions.
  • Ability to communicate at various levels of the organization to increase engagement and understanding of process improvement processes, goals and benefits.
  • Strong project management skills with the ability to lead or handle highly complex projects involving multiple stakeholders, process improvements, communications and difficult change management.
  • Superior oral and written communications skills with the proven ability to build relationships and successfully negotiate issues with the home office and field.
  • Proven high level of organization and follow through with the ability to effectively identify and independently establish priorities and meet deadlines on multiple assignments with high quality results.
  • Proven experience with utilizing various systems to collect and analyze data.
  • Previous Facilitator and Coaching experiences where problem solving, process development, and/or behavior change methods and tools have been demonstrated.
  • Minimum Lean or Six Sigma Black Belt Certification (Lean or Six Sigma Master Black Belt experience preferred) or equivalent relevant leadership experience of process improvement.

Benefits:

  • Competitive base pay
  • 401K
  • Pension plan
  • Educational assistance
  • Performance based incentive pay
  • Medical, dental and vision insurance
  • Parental leave
  • Caregiver time off
  • ….and more

We are an equal opportunity/affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity or expression, sexual orientation, national origin, disability, age or status as a protected veteran, or any other characteristic protected by law.

This job is not covered by the existing Collective Bargaining Agreement.

Required Certifications:

Grow your career with a best-in-class company that puts our client’s interests at the center of all we do. Get started now! 

We are an equal opportunity/affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity or expression, sexual orientation, national origin, disability, age or status as a protected veteran, or any other characteristic protected by law.


FIND YOUR FUTURE

We’re excited about the potential people bring to Northwestern Mutual. You can grow your career here while enjoying first-class perks, benefits, and commitment to diversity and inclusion.