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Pega Principal Enterprise Architect

At Northwestern Mutual, we are strong, innovative and growing. We invest in our people. We care and make a positive difference.

What's the role?

This is an outstanding opportunity for an application architect with a keen interest for modernization to join a company of choice and enjoy the best of both worlds: the great foundation and resources of a growing organization built over more than 160 years, alongside a dynamic, fast-paced IT team working with the latest and greatest technology.

We are looking for a Principal Enterprise Architect to join our team. You will be a Pega platform expert and responsible to lead the solution architecture, design and implementation of Enterprise Case Management (ECM) and Customer Service for Insurance (CSI) in Pega software platform. This includes driving determining best practices, design patterns, strategic and tactical decisions aligning with creating a sustainable ECM and Service Interaction solutions on Pega platform. You will be asked to mentor fellow engineers, collaborate with several agile software engineering teams (including external partner resources), understand the business ask and, in collaboration with Product Manager, translate that into backlog stories for multiple teams. Your teams will look to you for technical leadership and best practices to guide their work handling back-end integrations to third-party vendors, internal data stores, and the implementation of internal logic such as business rules and data access controls. As a member of the Insurance and Client Advocacy Experience software engineering team, you’ll have the opportunity to work on highly visible and important digital transformation efforts that provide outstanding experience to NM Home Office and Field representatives.

What you’ll do:

  • Define the application architecture target state for application run-time needs, with a particular focus on backend services

  • Document this application architecture in a practical fashion for engineers to implement software aligned with it

  • Promote the defined strategy and communicate to delivery teams to realize it

  • Provide thought leadership on application architecture & technology across Vice President and Engineering Lead levels and ensure that engineering and IT work is aligned with Northwestern Mutual’s business and technology strategies

  • Guide teams via the definition and recommendation of application architectural patterns, engineering practices and standards and partner with engineering leadership to promote their adoption across the organization

  • Provide day-to-day mentoring and coaching to junior architects and technical specialists

  • Ensure Technology Architecture meets financial, compliance, security and risk goals

Primary Duties & Responsibilities:

  • Partnering with other enterprise teams on emerging standard methodologies, patterns and technology to implement Pega ECM and Pega CSI

  • Creating patterns of automation for CI/CD, infrastructure deployment, maintenance, monitoring, security, and compliance using industry and enterprise best practice within the Pega platform

  • Continuously improve patterns and workflow by collecting and responding to feedback and key metrics.

  • Align DevOps initiatives to business priorities to implement Pega at NM

  • Mentors and guides other engineers within respective division.

  • Ensures production stability, monitoring, and root cause analysis is implemented for their products.


  • Bachelor's Degree or equivalent experience

  • 9-14 years of professional experience required

  • 8-10+ years of experience leading teams as an architect or engineer lead

  • Proven track record of successfully designing and delivering significant and impactful technology solutions.

  • Experience developing and leading solution delivery using agile methods.

  • Expert for the organization in one or more technologies: [insert as applicable when posting].

  • Successfully deals with ambiguity.

  • Recognized as the go-to expert within the division or department.

  • Ability to effectively communicate to both technical and non-technical audiences in varying forms and levels of detail.

  • Solid understanding of design patterns and architecture.

  • Bachelor's Degree or equivalent experience

  • Must have Pega Certified Lead System Architect certification and be a qualified Principal System Architect.

  • Extensive knowledge of the financial services or insurance industry

  • 6+ years of Pega experience as developer / architect

  • 4+ years of Robotic Process Automation and or Remote Desktop Automation within the Pega platform

  • 4+ years experience with CI/CD concepts and tools (i.e. GitLab, testing concepts, organizational change, blue/green, infrastructure as code)

  • 4+ years experience with infrastructure automation tools or coding/scripting (i.e. ansible, terraform, python, JavaScript, PowerShell)

  • Expertise in one or more technologies: Microservices, event driven design, API design, cloud application architecture, data architecture

  • Extensive knowledge of the SDLC lifecycle process when development of Pega platform

  • Extensive knowledge of integrating Pega into custom built and or legacy systems.

  • Experience with estimation and developing roadmaps when planning a Pega Implementation

  • Creative problem-solving skills

  • Proactively share information and lead teams developing the Pega platform and related technology

  • Ability lead and guide others to solve complex technical issues

  • Ability to provide thought leadership throughout the department to ensure a successful Pega implementation

  • Experience with Agile methodologies/DevOps environment

  • Successfully deals with ambiguity.

  • Recognized as a go-to expert within the division or department.

  • Ability to effectively communicate to both technical and non-technical audiences in varying forms and levels of detail.

  • Solid understanding of design patterns and architecture.

  • Beyond base salary, NM offers the following benefits: pension, 401k, comprehensive medical, dental, and vision, FREE lunch, annual bonus opportunity, and much more!

**No candidate will meet every single desired qualification. If your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to learn more about you! **


Grow your career with a best-in-class company that puts our client’s interests at the center of all we do. Get started now!

We a re an equal opportunity/affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity or expression, sexual orientation, national origin, disability, age or status as a protected veteran, or any other characteristic protected by law.

If you work or would be working in California, Colorado, Ne w York City, Washington or outside of a Corporate location, please click here for information pertaining to compensation and benefits.

Please note: Any wages or wage ranges listed directly on a specific job requisition or posting will supersede corresponding wage ranges listed within Pay Transparency Guide linked above.​


We’re excited about the potential people bring to Northwestern Mutual. You can grow your career here while enjoying first-class perks, benefits, and commitment to diversity and inclusion.