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Organizational Change Consultant

  • Corporate & Business Initiatives
  • Franklin, WI Corporate

At Northwestern Mutual, we are strong, innovative and growing. We invest in our people. We care and make a positive difference.

Summary

Leads small to medium organizational change efforts. Focuses on the people side of change and influencing behavior, including efforts that involve changes to people, processes, technology and/or culture, to realize business outcomes and benefits. Builds a coordinated approach and implements organizational change, communication, and training plans that minimize employee/field resistance and improve engagement to drive adoption of change. Collaborates with leaders, partners, sponsors, and project teams to develop overall plans for navigating change, identifying the scope and impact of change.

Primary Duties and Responsibilities

  • Applies NM change methodology and process to deliver the people side of change that is required to achieve our desired business outcomes.

  • Identify potential people-related risks and anticipated points of resistance and develop and recommend specific plans to mitigate or address the concerns.

  • Develop organizational change plans and activities, including training, communication, and sponsorship. Design and implement practical and targeted change plans to meet results and achieve stated objectives, using established tools and techniques. Guide others to implement the plans, to drive adoption and optimize business benefits.

  • Lead potential impact of changes to people, process, technology, organization, and culture.

  • Partner with project and business leadership to identify scope and impact of change.

  • Identify and advance change plan gaps or deficiencies within projects or business group and provide updates to leaders as needed.

  • Educate, influence, align, and mentor sponsors, leaders, and project teams to drive effective change, lead resistance, and optimize the success of the project.

  • Ensure change strategy and ownership is in place and functioning for the full duration of the change adoption phase to realize stated business outcomes.

  • In partnership with the enterprise change COE, be an active member of the change community to advance change proficiencies of the company.

  • Embrace and promote common NM enterprise-wide change process, methodology and language.

  • Build and lead measurement systems for change success, e.g., adoption, utilization, performance standards, etc.

Qualifications

  • Bachelor's degree in Business, Human Resources, Communication, or a related field.

  • Minimum of 5 years of relevant professional experience, with at least 2 years' experience leading medium to large organizational change efforts.

  • In-depth understanding of how people go through change and the change process.

  • Experience and knowledge of organizational change principles and methodologies.

  • Strong communication and partner leadership skills to influence others and ability to articulate vision, strategy and solutions that best meet business objectives.

  • Familiarity with project management approaches, tools, and phases of the project lifecycle.

  • Ambitious demeanor that supports the ability to lead in new and ambiguous situations.

  • Experience collaborating with cross-functional teams on transformation efforts and projects of significant scope required. Ability to establish relationships and efficiently implement in a collaborative and matrixed environment.

  • Excellent active listening, root cause identification, and interpersonal skills.

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This job is not covered by the existing Collective Bargaining Agreement.

Required Certifications:

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We are an equal opportunity/affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity or expression, sexual orientation, national origin, disability, age or status as a protected veteran, or any other characteristic protected by law.

If you work or would be working in Colorado or outside of a Corporate location, please click here for information pertaining to compensation and benefits.


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