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Org Change Consultant: Enterprise Change COE

At Northwestern Mutual, we are strong, innovative and growing. We invest in our people. We care and make a positive difference.

As Organization Change Consultant within the Enterprise Change COE, you will enable the organization to focus on the people side of change, including efforts that involve changes to people, processes, technology and/or culture, in order to realize favorable business outcomes; create coordinated approach to implement change management, through communication and training plans that minimize resistance and improve engagement; collaborate with leaders, partners, sponsors, and project and outcome managers to develop overall strategy for navigating change, identifying the scope and impact of change within the context of the day-to-day experience of the end user.

  • Facilitate processes to enable an integrated approach for organizational change, as well as guiding others to execute the approach, in order to drive adoption and optimize the realization of business benefits at the organizational level. Includes taking into account and managing potential impact of changes to people, organization, and culture.
  • In partnership with partners in the business areas, be an active member of the change community to advance the change competencies of the company.
  • Assure the identification of potential people-side risks and anticipated points of resistance, and developing specific plans to mitigate or address the concerns.
  • Actively and visibly educate, influence, align, and coach initiative leaders, frontline leaders, and project leaders to drive effective change, manage resistance, and optimize the success of the project. Educate and support partners in the adoption of change.
  • Partner with business sponsors, communication, training, performance teams, HR and other key personnel (e.g., outcome and project managers, process leads, etc.) in the formulation of plans and activities to support project implementation. Advance change plan gaps or deficiencies within the project or business group, and providing updates to leaders as needed.
  • Guide and lead the communication and training leads to fulfill the change strategy and specific project-based plans.
  • Craft and manage measurement systems for change success, e.g., adoption, utilization, performance standards, etc.
  • Provide input to sponsors and working teams to create deployment strategy and plan. Ensure change strategy and ownership is in place and functioning for the full duration of the change adoption phase to realize stated business outcomes.
  • Partner with team members on project work within the COE Build portfolio; Recommend and develop action plans to continuously improve this work and move it into operationalization.
  • Other responsibilities may be assigned.

Knowledge, Skills, Abilities:

  • Bachelor's degree in business, Human Resources, communication, or technology, or a related field.
  • A minimum of 6 years of relevant professional experience, with at least 2 years' experience leading large organizational change management efforts, planning, and/or integrating change with project, communication, and training plans. Experience with LaMarsh Managed Change is preferred.
  • An in-depth understanding of how people go through change and the change process, including knowledge of change principles and methodologies.
  • Experience in effective consultation to achieve business outcomes, in particular the use and visualization of data to drive informed decision-making.
  • Creative and forward-thinking with strong stakeholder management skills to influence at all levels and ability to articulate vision, strategy and solutions that best meet business objectives.
  • Ability to stand alone in support of and advocacy for the recipient(s) of change.
  • Familiarity with project management approaches, tools, and phases of the project lifecycle.
  • Results-oriented approach that supports the ability to lead in new and ambiguous situations.
  • Experience collaborating with cross-functional teams on transformation efforts and projects of significant scope required and ability to build relationships and effectively execute in a collaborative and matrixed environment.
  • Excellent active listening, root cause identification and interpersonal skills.

Benefits:

  • Competitive base pay
  • 401K
  • Pension plan
  • Educational assistance
  • Performance based incentive pay
  • Medical, dental and vision insurance
  • Parental leave
  • Caregiver time off
  • ….and more

We are an equal opportunity/affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity or expression, sexual orientation, national origin, disability, age or status as a protected veteran, or any other characteristic protected by law.

We will offer reasonable accommodations

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This job is not covered by the existing Collective Bargaining Agreement.

Required Certifications:

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We are an equal opportunity/affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity or expression, sexual orientation, national origin, disability, age or status as a protected veteran, or any other characteristic protected by law.


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