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Manager, Underwriting Learning & Development

At Northwestern Mutual, we are strong, innovative and growing. We invest in our people. We care and make a positive difference.


The Underwriting Learning & Development Manager manages the operations and performance of a team of new Underwriters, mentors, and trainers/facilitators. In this role, you will oversee and coordinate your learners’ on-the-job learning experience; be responsible for your learners’ overall progression and success; manage learning and performance improvement projects for the larger L&D team; collaborate with stakeholders on workflow improvements; and plan and coordinate additional support for your learners as needed to ensure an effective learning experience. 

Primary Duties and Responsibilities

  • Onboard, supervise, coach, and manage the performance of a group of new Underwriters during their 12-18 month training process.

  • Direct the day-to-day work activities of your team of learners.

  • Perform all aspects of performance management including providing consistent feedback and initiating performance improvement plans if/when needed. 

  • Participate in the recruitment process for new Underwriters and help identify key attributes and experiences of a successful new hire.

  • Oversee the development of new Underwriters through the oversight of the signature limit/quality process, individual and ongoing classroom instruction.

  • Ensure available resources and support for learners, including mentor support. 

  • Maintain departmental service standards and objectives with favorable mortality experience and persistency at the lowest possible net cost. 

  • Ensure customer-centered communication, including addressing and resolving escalations of your learners’ work with field management. 

  • Keep current on insurance and training industry, learning topics, and new training resources.

  • Help establish training program metrics and evaluation criteria to measure program and learner success. 

  • Model behaviors of inclusive leadership and help build a diverse team across the Department.

  • Participate in, coordinate, or lead learning and/or process improvement initiatives in the Department. 

  • Act as a liaison to other insurance operations teams when implementing learning or process improvement initiatives. 


  • Bachelors' degree and/or an equivalent combination of education or progressively responsible work experience emphasizing adult learning and business operations. 

  • Experience as an Underwriter preferred.

  • Operational experience which includes time as a people manager or experience in training and developing employees resulting in performance improvements. 

  • Experience managing in a learning and training environment is preferred. 

  • Ability to be flexible and to lead in times of change and ambiguity.

  • Strong project management skills with the ability to lead or manage departmental projects or process improvement initiatives. 

  • Strong interest in people development with demonstrated experience in staff selection, training, development, motivation, and recognition. 

  • Ability to build relationships, successfully negotiate issues with stakeholders, and have difficult conversations when needed.

  • Very strong organization skills with the ability to independently set priorities and handle multiple diverse assignments within deadlines required. 


  • Competitive base pay

  • 401K

  • Pension plan

  • Educational assistance

  • Performance based incentive pay

  • Medical, dental and vision insurance

  • Parental leave

  • Caregiver time off

  • ….and more

Compensation Range:

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Please note that this is the standard pay structure. Positions in certain locations (such as California) may provide an increase on the standard pay structure based on the location. Please click here for additional information relating to location-based pay structures.

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We are an equal opportunity/affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity or expression, sexual orientation, national origin, disability, age or status as a protected veteran, or any other characteristic protected by law.

If you work or would be working in California, Colorado, New York City, Washington or outside of a Corporate location, please click here for information pertaining to compensation and benefits.


We’re excited about the potential people bring to Northwestern Mutual. You can grow your career here while enjoying first-class perks, benefits, and commitment to diversity and inclusion.