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Lead Program Manager - Enterprise Knowledge Management

At Northwestern Mutual, we are strong, innovative and growing. We invest in our people. We care and make a positive difference.


Provides the highest level of program/portfolio management expertise and consultation to the business in order to meet department, cross-department and enterprise wide goals. Plans, monitors and manages internal business programs from initiation through rollout and ongoing program management. Accountable for aligning one or more large, sophisticated business programs consisting of multiple efforts and/or programs supporting strategic corporate initiatives.

Program Management includes leading multiple different projects within a program / portfolio which incorporate multiple larger initiatives and overseeing programs / portfolios and initiatives which are ongoing.

Primary Duties & Responsibilities:

  • Actively work with multiple tech, business, design, taxonomy, search, and content management teams to deliver on new Enterprise Knowledge Management technology and strategy.

  • Independently leads large, sophisticated, and multifaceted programs or portfolios. Responsible for managing scope, risk, business value, schedule and budget.

  • Defines, maintains, and revises program objectives and results; accountable for defining the program structure and crafting a single, unified plan to deliver on program objectives. Leads programs to ensure appropriate allocation of resources according to program objectives, specifications, results, and changes.

  • Accountable for building and motivating team members and influencing them to take positive action and accountability for their assigned work. Accountable for identifying and resolving issues and conflicts within the team at a portfolio/program level.

  • Drives for transparency on program objectives, priorities, and measures. Develops solutions/recommendations to outstanding and sophisticated problems and ensures program solutions are consistent with interpersonal objectives. Identifies, assess, and mitigates program risks and issues and removes impediments.

  • Develops positive relationships with business clients to manage program delivery expectations and implementation. Manages the resources and vendors assigned to program by verifying progress and removing obstacles.

  • Makes connections across teams and workstreams to drive identification and facilitation of inter-dependencies.

  • Responsible for gathering and delivering metrics required by the program. Uses data to make successes and challenges transparent, and to drive insights and action plans to continually adjust and pursue program goals. Using tools and techniques to enable end-to-end value delivery and the best ongoing rollout and ongoing experience.

  • Applies extensive eye for business in depth and breadth of industry, and company initiatives, products complexities, in order to incorporate knowledge into program objectives.

  • Uses extensive knowledge of program management and business requirements to understand the key business drivers as they relate to the programs. Conduct sophisticated analysis to identify scope and nature of program results; programs are intended to solve a department or business need.

Knowledge, Skills & Abilities:

  • Experience with Enterprise Knowledge Management initiatives, technology, taxonomy, and search initiatives.

  • Bachelor’s Degree with an emphasis in, Business, Project Management or related field preferred OR a significant amount of directly-related work experience beyond the minimum required for the position

  • Ability to work with engineering and product tech teams to deliver on complex system integrations and platforms

  • Minimum 7 years of related experience; diverse project or program management experience to include analysis, design, documentation, project/support management.

  • Ability to work with general direction to scope, plan and lead cross-department or multi-department programs

  • Demonstrated ability to lead and run large and highly sophisticated assignments including those with enterprise-wide impact.

  • Ability to prioritize work and balance multiple tasks simultaneously, work under pressure and meet tight deadlines.

  • Seen as a standout colleague and is encouraging of group decisions and ideas.

  • Written and oral communications skills with the ability to build rapport within the company, field and /or outside vendors.

  • High degree of personal initiative and motivation.

  • Degree with a project management emphasis or PMI certification preferred

  • Experience with project methodology through project life cycle phases



This job is not covered by the existing Collective Bargaining Agreement.

Required Certifications:

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We are an equal opportunity/affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity or expression, sexual orientation, national origin, disability, age or status as a protected veteran, or any other characteristic protected by law.


We’re excited about the potential people bring to Northwestern Mutual. You can grow your career here while enjoying first-class perks, benefits, and commitment to diversity and inclusion.