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Lead Product Manager - Payments

At Northwestern Mutual, we are strong, innovative and growing. We invest in our people. We care and make a positive difference.

What's the role?

At Northwestern Mutual, we’re changing the way people think about financial planning. We’re redefining and disrupting the industry and changing people’s financial lives with better experiences and better technology. We believe in building inclusive, and diverse workplaces, where every voice is heard. Come help us build for the future.

We are accelerating our efforts to innovate our payments ecosystem and are growing rapidly at Northwestern Mutual. As Payments Lead Product Manager you will be joining a new division within NM that is fast paced and has a startup vibe. In this role we are looking for someone who has a passion for the customer and making the experience seamless. You will help with future projects that bring new meaning to investing and insurance. You will work with the engineering teams and product teams to help build the future of NM payments.

Primary Duties & Responsibilities

  • Set Product Vision: Accountable for multiple products' visions primarily within a single domain ensuring cohesive connections where applicable.

  • Develop Roadmap: Define roadmaps and collaboration across key stakeholders to ensure roadmaps are synced and not duplicative. Define and track KPIs for measure of success across multiple products and partners.

  • Gather Requirements : Accountable for gathering higher level, more complex product requirements - general understanding/knowledge of products in remit. Review and validate requirements gathered within team.

  • Defines Product : Responsible for multiple medium to high complexity products and product features from start to finish.

  • Stakeholdering : Deliver key messages, marketing and communications about products in their domain.

  • Design Partnership : Partner with design to ensure cohesive future state user visions and experiences are aligned through a one-year vision with an understanding of the Design process.

  • Author User Stories : Translate requirements to technical details to build and validate use cases and user stories around a product and communicate them effectively.

  • Feature Prioritization : Develop and maintain multiple prioritized backlog of user stories for implementation according to business value or return-on-investment.

  • Data & Customer Research : Inform product decisions with both qualitative and quantitative data on our behavior and experimentation.

  • Facilitates Ceremonies : Facilitate daily Scrums, Sprint Planning Meetings and Sprint Reviews and Retrospectives.

Bring Your Best! What this role needs:

  • 6-8 years of prior experience with at least 6 working in a Product Management Role, with agile team experience.

  • 3-4 years in the payments industry; consumer payments a plus

  • Experience building investment-specific products, and leading the builds of digital tooling.

  • Demonstrated cross functional work in previous experience along with strong communication skills, time management, project management skills, business acumen and high self awareness/EQ.

  • Previous research experience, influence skills, initial leadership exposure, ability to translate product requirements into technical requirements, and work in ambiguity.

  • Solves unique problems with broad impact on the business; requires conceptual and innovative thinking to develop solutions.

  • Knowledge Preferred: Formal business analyst, engineering or testing experience, knowledge of the financial services industry, familiar with BI tools, certification or experience with Product Owner or Scrum Master role, experience in leadership or mentorship of a team

  • Bachelor's degree or equivalent experience.


This job is not covered by the existing Collective Bargaining Agreement.

Required Certifications:

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We are an equal opportunity/affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity or expression, sexual orientation, national origin, disability, age or status as a protected veteran, or any other characteristic protected by law.


We’re excited about the potential people bring to Northwestern Mutual. You can grow your career here while enjoying first-class perks, benefits, and commitment to diversity and inclusion.