At Northwestern Mutual, we are strong, innovative and growing. We invest in our people. We care and make a positive difference.
What's the role?
As an IT Business Consultant, you'll be called upon to think strategically. You'll work across functions and/or departments to understand the needs of the business, facilitating relationships between business clients and technical resources. With a focus on addressing business processes and the underlying systems that support those processes, you will identify options, work to gain consensus on approach, develop requirements and related business rules, and work closely with business unit and technology subject matter experts to implement solutions for solving complex business challenges.
You'll negotiate and communicate with business clients, vendors, and field-based employees to ensure expectations are managed and critical objectives are addressed. Upon solution implementation, you will drive organizational change management activities to promote adoption of the change and minimize impact to people and processes.
Identify, understand, and document the current state, opportunities for improvement and future state business processes. Includes problem definition, cost benefit analysis and options analysis. Scope of efforts will cross departments and/or business functions.
Elicit, analyze, represent and validate complex business needs to create requirements. Identify options and negotiate to achieve consensus in order to meet enterprise business needs.
Provide consultation for the most complex issues. Coordinate the resolution of multiple issues in order to keep the operation functioning or respond to service requests. Negotiate and connect with business clients, vendors, field and leadership to develop positive relationships to ensure objectives are addressed and expectations are managed.
Identify and manage client acceptance testing, training and communication needs to ensure successful implementations.
Lead organizational change management activities to promote adoption of the change and minimize impacts to people and processes.
Lead, coach and mentor other staff members in order to ensure quality deliverables.
Provide information and analysis for the business including ad-hoc reporting and measures and metrics in order to support the business decision making process.
Bring your best! What this role needs:
Bachelor's degree with an emphasis in MIS, Business or related field; or related work experience beyond the minimum required
Six or more years of experience/knowledge of business operations/processes to include analysis, design, documentation, using industry best practices and standards
Demonstrated flexibility to adjust to changing business needs by effectively leading and prioritizing large or complex concurrent assignments
Demonstrated ability to identify and nurture relationships with key stakeholders representing a broad range of functions and levels.
Proven ability to negotiate skillfully in difficult situations with both internal and external groups to include settling differences.
Superb communication skills; ability to deliver informative, well-organized documentation and presentations and ability to effectively communicate in difficult and sensitive situations; effectively navigate the political landscape
Knowledgeable in current policies, practices, and ability to anticipate future trends affecting the business unit from a systems and process perspective
Beyond base salary, NM offers the following benefits; pension, 401k, comprehensive medical, dental, and vision, FREE lunch, annual bonus opportunity, and much more!
This job is not covered by the existing Collective Bargaining Agreement.
Grow your career with a best-in-class company that puts our client’s interests at the center of all we do. Get started now!
We are an equal opportunity/affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity or expression, sexual orientation, national origin, disability, age or status as a protected veteran, or any other characteristic protected by law.
FIND YOUR FUTURE
We’re excited about the potential people bring to Northwestern Mutual. You can grow your career here while enjoying first-class perks, benefits, and commitment to diversity and inclusion.
Flexible work schedules
Employee resource groups