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Investment Operations Business Consultant

At Northwestern Mutual, we are strong, innovative and growing. We invest in our people. We care and make a positive difference.


This position will be focused on the Investment Client Services domain. Investment and broker-dealer operations experience is required.

As a Business Consultant, you will be called upon to think strategically. You will work across functions and/or departments to understand the needs of the investment/broker-dealer operations teams, facilitating relationships between business clients, and technical resources. With a focus on addressing investment operation processes and the underlying systems that support those processes; you will identify options, work to gain consensus on approach, develop requirements and related business rules; work closely with business stakeholders and technology subject matter experts to implement solutions for solving complex business challenges. Confident, persuasive, and persistent, you will negotiate and communicate with business stakeholders, vendors, and field-based employees to ensure expectations are managed and critical objectives are addressed. Upon solution implementation, you will drive organizational change management activities to promote adoption of the change and minimize impact to people and processes.

Primary Responsibilities

  • Accountable for identifying, understanding, and documenting the current state, opportunities for improvement, and future state business processes in order to meet business objectives within the investment operations/broker-dealer domain.
  • Ability to capture and clearly articulate the requirements of the project, including problem definition, cost benefit analysis, and options analysis. Scope of efforts may cross departments and/or business functions.
  • Accountable for eliciting, analyzing, representing, and validating complex business needs to create requirements to achieve business objectives. 
  • Identifies options and negotiates to achieve consensus to meet enterprise business needs.
  • Accountable to provide consultation for the most complex issues. 
  • Coordinates the resolution of multiple issues and/or solution work-arounds in order to keep the investment/broker-dealer operation functioning or respond to service requests. 
  • Negotiates and communicates with business stakeholders, vendors, field, and leadership to develop strong relationships to ensure objectives are addressed and expectations are managed. 
  • Accountable for planning, prioritizing and coordinating future efforts in order to meet business objectives.  Efforts may include support, enhancements, and small or large projects.
  • Accountable for identifying and managing user acceptance testing (UAT), training and communication needs in order to ensure successful implementations.
  • Accountable for managing organizational change management activities in order to promote adoption of the change and minimize impacts to people and processes.
  • Accountable for leading, coaching and mentoring other staff members in order to ensure quality deliverables.
  • Accountable for providing information and analysis for the business including ad-hoc reporting, measures, and metrics in order to support the business decision making process.


  • Bachelor's degree in Business or related work experience beyond the minimum required.
  • Six or more years of experience/knowledge of broker-dealer and/or investment advisory services, operations/processes to include analysis, design, documentation, using industry best practices and standards.
  • Knowledgeable in current investment/broker-dealer operations policies, practices, and ability to anticipate future trends affecting the business unit from a systems and process perspective.
  • Demonstrated flexibility to adjust to changing business needs by effectively managing and prioritizing large or complex concurrent assignments.
  • Excellent communication skills focused on facilitation of meetings; communicate in difficult and sensitive situations, ability to deliver informative, well-organized documentation, and presentations.
  • High level of technical skill with ability to translate research into the right level of business case content for the receiving audience.
  • Proven ability to identify and cultivate relationships with key stakeholders representing a broad range of functions and levels.
  • Proven ability to negotiate skillfully in difficult situations with both internal and external groups to include settling differences.
  • Independent decision making with minimal support.
  • High attention to detail, including forward thinking of impacts across the organization.
  • Knowledge of Pershing clearing platform, Envestnet, and Folio Dynamics is a plus.
  • FINRA Series 7 license is desired.

Compensation Range:

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Please note that this is the standard pay structure. Positions in certain locations (such as California) may provide an increase on the standard pay structure based on the location. Please click here for additional information relating to location-based pay structures.

Grow your career with a best-in-class company that puts our client’s interests at the center of all we do. Get started now!

We are an equal opportunity/affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity or expression, sexual orientation, national origin, disability, age or status as a protected veteran, or any other characteristic protected by law.

If you work or would be working in California, Colorado, New York City, Washington or outside of a Corporate location, please click here for information pertaining to compensation and benefits.


We’re excited about the potential people bring to Northwestern Mutual. You can grow your career here while enjoying first-class perks, benefits, and commitment to diversity and inclusion.