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Field Rewards - Quality Senior Specialist

At Northwestern Mutual, we are strong, innovative and growing. We invest in our people. We care and make a positive difference.

What's the role?

This individual will develop and implement quality assurance policies/controls, coordinate internal and external audit request; identify production, process, or product issues, and develop/implement solutions for field rewards.

Primary Duties & Responsibilities

Prepare, implement and sustain quality assurance and quality control policies/procedures.

Regularly measure the effectiveness of controls, identify improvement opportunities, recommend and, implement actions to address them. Drive continuous improvement and automation to ensure process quality is maintained while efficiency is optimized.

Own the role of Recap. Coordinator, business continuity coordinator, compliance and complaint coordinator.

Serve as the business administration point of contact for outside audit requests (state, federal, PWC, etc).

Identify and anticipate issues and conflicts; escalate to law and enterprise stakeholders as needed to resolve issues and move people and teams forward on a timely basis

Ensure internal auditing and related documentation is kept up to date. Lead others and/or personally conduct audits in accordance with established business process rules and retention policy.

Maintain, define, develop, modernize and/or improve our standard control environment and/or key processes; includes Model Audit Rule for transactional processes.

Explains information and persuades others in straightforward situations. Effectively interact, negotiate and influence project teams and business partners to provide acceptable solutions and results.

Coordinate, investigate and where appropriate respond to quality issues with customers and clients.

Investigate quality measurements that are found to deviate from standards.

Other responsibilities may be assigned as necessary.

Bring your best! What the role requires:

  • Bachelor's Degree Preferred or equivalent combination of education and experience preferred.
  • FINRA Series 7 & 24 preferred.
  • Strong interpersonal skills and ability to work effectively with immediate team members, other IS areas, and clients in other departments
  • Ability to identify and cultivate relationship with key stakeholders representing a broad range of functions and levels
  • Experience in insurance, investment, or financial services industry preferred.
  • Compliance and/or contract, licensing, and registration experience and/or knowledge preferred.
  • Knowledge of Microsoft Office with emphasis on Excel proficiency.
  • Ability to communicate complex ideas, anticipate potential objections and influence others to embrace a point of view
  • Strong technical aptitude and ability to logically analyze and creatively solve issues independently
  • Strong verbal and written communication skills.

Benefits:

  • Competitive base pay!
  • 401K
  • Pension plan
  • Educational assistance
  • Performance based incentive pay
  • Medical, dental and vision insurance
  • Parental leave
  • Caregiver time off
  • ….and more

We are an equal opportunity/affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity or expression, sexual orientation, national origin, disability, age or status as a protected veteran, or any other characteristic protected by law.

We will offer reasonable accommodations

#LI-POST

#IN-POST

This job is not covered by the existing Collective Bargaining Agreement.

Required Certifications:

Grow your career with a best-in-class company that puts our client’s interests at the center of all we do. Get started now! 

We are an equal opportunity/affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity or expression, sexual orientation, national origin, disability, age or status as a protected veteran, or any other characteristic protected by law.


FIND YOUR FUTURE

We’re excited about the potential people bring to Northwestern Mutual. You can grow your career here while enjoying first-class perks, benefits, and commitment to diversity and inclusion.