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Digital Product Operations & Communications Senior Specialist

At Northwestern Mutual, we are strong, innovative and growing. We invest in our people. We care and make a positive difference.

There is not one American Dream - there are 300 million of them. At Northwestern Mutual, we’re changing the way people think about financial planning. We’re redefining and disrupting the industry and changing people’s financial lives with better experiences, better design, and better technology. We believe in and build inclusive work environments, where every voice is heard, and diverse perspectives are welcomed. We are looking for someone like you.


This position partners with the Digital Product Chief of Staff and other leaders to support communications, operations, and learning & development initiatives. This role is responsible for creating and maintaining operational standards, executing communication strategies, and executional support of talent development opportunities across the Digital Product organization.

Primary Duties & Responsibilities:

  • Partner with HR and Communications teams to put together communication strategies, development opportunities, and targeted skill development

  • Ideation, coordination, and delivery of “Product-ive” sessions and Learning Series

  • Planning, content development, and execution of Product Development newsletters

  • Define the management metrics needed to measure (CSAT, adoption, usage, etc.)

  • Partner with Digital Product Leaders to support Digital Product strategic initiatives

  • Ongoing partnership with tech and other cross-functional partners to bridge relationships and communication

  • Support the management dashboard which would be made public to all in the company to view and updated monthly

  • Build out product launch standards –consistent processes.

  • Create templates (i.e., one pager) for ease of use and education by collaborating with product managers

  • Collaborate with training and product managers to create educational videos of key features in specific workflows

  • Maintain Digital Product internal sites such as SharePoint and AVHQ

  • Operational Support: Town Halls, Deck Creation, Employee Engagement activities, Intern Program

Knowledge, Skills, Abilities:

  • Bachelor’s degree in Writing/Journalism or Communication preferred

  • Minimum 2 years of previous experience in professional writing, communication, and/or project management

  • Strong organizational, attention to detail, and planning skills

  • Strong Microsoft Office skills

  • Excellent presentation, written and verbal communication skills at all levels

  • Prior experience in Digital Product preferred


  • Employee tuition reimbursement

  • Life and disability income insurance

  • Competitive salary and outstanding benefits- paid holidays and generous paid time off, Medical/Dental/Vision, 401(k) & pension retirement plans, volunteer opportunities, and more!


This job is not covered by the existing Collective Bargaining Agreement.

Required Certifications:

Grow your career with a best-in-class company that puts our client’s interests at the center of all we do. Get started now! 

We are an equal opportunity/affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity or expression, sexual orientation, national origin, disability, age or status as a protected veteran, or any other characteristic protected by law.


We’re excited about the potential people bring to Northwestern Mutual. You can grow your career here while enjoying first-class perks, benefits, and commitment to diversity and inclusion.