Skip to content

Digital Communications Documents Manager

  • Administrative Services
  • Franklin, WI Corporate

At Northwestern Mutual, we are strong, innovative and growing. We invest in our people. We care and make a positive difference.

What's the role?

Our Digital Communications Documents Manager role is our lead account manager for the Print and Digital Documents Management team. This team is responsible for all communications with our customers, both through print and digital channels. This role acts as the sole owner for onboarding new types of work into the team and is the primary relationship-owner with key partners in the business. In addition to internal relationships, this role will lead the cooperation and partnership of external vendors to support our team goals.

One challenge will be to formalize our intake process, socialize it with the business, and coach everyone through the change. Another challenge will be to take our print mail and figure out the best way to deliver it digitally. We're also working to grow our team's capability with direct communication, so we'll lean on you to coach us.

Bring your best! What the role needs:

  • Bachelor's degree and/or 3-5 years equivalent combination of education and progressively responsible work experience emphasizing leadership, team building, communication, problem-solving and decision making, and personal development.

  • Communications experience is strongly preferred.

  • Proven ability to drive engagement of team through coaching, team building, celebrating success and leading through change.

  • Proven ability to set expectations, and empower individuals. Achieves positive results and makes them visible to department. Excellent organizational change experience is required.

  • Sound decision making with proven skills in interpreting data to drive improvements and anticipate future consequences and trends.

  • Strong organizational, interpersonal and communication skills, both written and verbal, are essential.

  • Ability to plan, prioritize, and multi-task in a production environment.

  • 3-5 years practical people management experience working with staff in an operational environment where effective supervision and mentor were demonstrated.

This job is not covered by the existing Collective Bargaining Agreement.

Required Certifications:

Grow your career with a best-in-class company that puts our client’s interests at the center of all we do. Get started now! 

We are an equal opportunity/affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity or expression, sexual orientation, national origin, disability, age or status as a protected veteran, or any other characteristic protected by law.


We’re excited about the potential people bring to Northwestern Mutual. You can grow your career here while enjoying first-class perks, benefits, and commitment to diversity and inclusion.