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At Northwestern Mutual, we are strong, innovative and growing. We invest in our people. We care and make a positive difference.

What's the Role?

As a Content Strategist, you are embedded within the Product Design team and will use your strategy knowledge and gift for language to craft intuitive, outstanding product experiences – helping users accomplish their goals while keeping focus on business objectives.

Our Product Design team is leading a major digital transformation, and our Content Strategists are critical in delivering on our organization’s total success by implementing content strategy methodologies and UX writing standards guidelines to formulate a consistent and unified voice across products.

What you'll be doing:

  • Write clear, consistent, concise user-interface copy for customer, field and home office experiences.

  • Assist with formulating and implementing content strategy methodologies to help plan for the creation, delivery and governance of useful, usable content.

  • Work closely with the content team to shape, develop, and maintain our content style guide.

  • Collaborate with research, UX and visual designers, engineers, product managers, and many others to deliver compelling UX solutions.

  • Use logic, hard data, and emotional intelligence to guide content choices and advocate for solutions that balance the needs of customers with business objectives.

  • Contribute to the development of content processes to support a cohesive content ecosystem.

  • Succinctly present and rationalize work to partners. Use data and research to evaluate content’s impact.

Bring your best! What this role needs:

A qualified Content Strategist would have the following experience & skills:

  • Strong writing skills and command of the English language (grammar, spelling and vocabulary).

  • Understand the basic fundamentals of UX writing, content design or crafting messaging in the digital world.

  • Ability to adhere to brand voice, tone and style requirements.

  • Familiar or exposed to content strategy approaches - such as content auditing, defining taxonomies for tagging, governing content, etc. to help define product vision and narratives across multiple platforms and touch points.

  • Familiar with approaches driven by data that take into consideration business metrics, site assessment, competitive analysis, and research.

  • Ability to balance multiple projects; adaptable to constantly evolving priorities.

  • Ability to collaborate, seek transparency and work independently to execute on tasks.

  • Willingness to help teammates and learn from them.

  • Willingness to receive feedback/constructive critiques.

  • Can explain difficult or sensitive information in a knowledgeable way; works to build consensus

  • Strong interpersonal, analytical, and organizational skills.

  • Personable individual who enjoys working in a team environment.

Preferred qualifications:

  • Bachelor's degree in English, Communications, Journalism, Technical Writing, UX, HCI, or equivalent practical experience.

  • 1-3 years of previous experience in UX writing and/or content strategy work in a professional setting. Experience working in product design, marketing or tech organizations, agencies, freelance.

  • Experience on user-focused product writing including work in hardware, software, digital agency, or other relevant product area.

  • Experience in crafting content for multi-disciplinary projects.

  • A portfolio of content strategy assets, UX-focused writing samples, and style guidelines.

#LI-POST

This job is not covered by the existing Collective Bargaining Agreement.

Required Certifications:

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We are an equal opportunity/affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity or expression, sexual orientation, national origin, disability, age or status as a protected veteran, or any other characteristic protected by law.


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We’re excited about the potential people bring to Northwestern Mutual. You can grow your career here while enjoying first-class perks, benefits, and commitment to diversity and inclusion.