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Business Continuity Assistant Director

  • Administrative Services
  • Franklin, WI Corporate

At Northwestern Mutual, we are strong, innovative and growing. We invest in our people. We care and make a positive difference.

Job Description


Sets the strategic direction for the Business Continuity Program (BCP) for Client Advocacy (CA) in alignment with Enterprise Business Continuity Program (EBCP) mentorship and any pertinent legal or regulatory parameters. Leads business continuity prioritization, requirements-gathering, change management, and the achievement of strategic CA BCP objectives. Reviews technology use, configuration. and business processes to identify gaps and recommend solutions. Is a subject matter expert and consultant for the Business Continuity Program in areas including, but not limited to, business continuity planning, business impact analyses, exercises, risk assessment.

Primary Duties and Responsibilities

  • Partners with EBCP to set the strategic direction for improving the BCP for CA. Understanding the business operations, decision makers, and appropriate SME’s to demonstrate during (and after) an incident.

  • Builds ands maintain relationships with key partners to understand strategic roadmaps

  • Builds documentation of functional requirements, creation of project plans, management of testing plans, organizational change and socialization initiatives

  • Interacts, negotiates, and influences project teams and business partners towards solutions and results.

  • Acts as a liaison to facilitate an understanding and partnership between business areas. Manages the required resources and vendors by verifying progress and removing obstacles.

  • Contributes to the successful governance and maintenance of the Client Advocacy Business Continuity Program.

  • Lead and/or support CA Crisis Management structure during an actual business interruption, conducting and detailing after-action reviews as appropriate


  • Bachelor's degree with an emphasis in Business, MIS or Project Management OR a significant amount of directly related work experience beyond the minimum required for the position.

  • Minimum 10 years experience and understanding of NM's business processes, products and standard project management processes.

  • Proven ability to apply knowledge and perspectives across departments.

  • Proven management skills including negotiating, leadership, delegation, planning and organization.

  • Proven ability to manage large, cross-functional projects that apply technology to solve a business problem or meet a business need.

  • High degree of personal initiative and motivation.

  • Proven track record to inspire change with diplomacy.

  • Ability to develop long range plans to coordinate multiple projects.

  • Proven ability to influence at all level in the organization and manage and coordinate individuals assigned to the coordinator role by the departments.

  • Strong communication skills verbal, written, and formal presentation.

  • Proven ability to manage conflicting demands and needs.



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W e are an equal opportunity/affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity or expression, sexual orientation, national origin, disability, age or status as a protected veteran, or any other characteristic protected by law.

If you work or would be working in Colorado or outside of a Corporate location, please click here for information pertaining to compensation and benefits.


We’re excited about the potential people bring to Northwestern Mutual. You can grow your career here while enjoying first-class perks, benefits, and commitment to diversity and inclusion.