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Business Analyst - Field Digital Products

At Northwestern Mutual, we are strong, innovative and growing. We invest in our people. We care and make a positive difference.

What's the role?

There is not one American Dream - there are 300 million of them. At Northwestern Mutual, we’re changing the way people think about financial planning. We’re redefining and disrupting the industry and changing people’s financial lives with better experiences, better design, and better technology. We believe in and build inclusive workplaces, where every voice is heard, and diverse perspectives are encouraged. We are looking for someone like you.

Northwestern Mutual is looking for a talented Business Analyst to help shape the digital products in our consumer products space, providing digital tools and data that is used daily by our field force and field marketing platforms.

You will be part of a team building software that delivers value to our clients, field force and home office. The ideal candidate has a desire to learn the business, understand the end-to-end processes and contribute to bringing a better social media and event management presence to how our field markets itself. The role will require an eye for working with data. For the right individual, this role presents an opportunity to contribute to a product and company vision that improves the lives of everyday people.


  • Partners with business functions and product management to define, determine, analyze, document and communicate the objectives, business requirements and priorities for information systems and solutions; works with application and technical specialists on the solution design, implementation, support, maintenance and enhancement of the information systems utilizing agile methods

  • Assists the business to define and document what constitutes business success for small to medium size initiatives. May collaborate with the team on project definition and documentation for larger initiatives

  • Elicits, analyzes, and documents functional requirements across the five aspects (process, information, event, socio-political, and location), as appropriate for the initiative. May work as a team to gather requirements and support data necessary for decision making

  • Elicits, analyzes, and documents non-functional business requirements

  • Conducts requirements management activities, as necessary, ensuring that the impact of changes are well understood and approved by the appropriate partners

  • Assists with or conducts solution assessment and validation to ensure that functional and technical specifications meet the identified business needs

  • Reviews test plans and testing methodology to mitigate risks and participates in testing the solution to ensure the solution meets functional and non-functional requirements

  • Assists with problem analysis as needed. Escalates issues for additional analysis and resolution as appropriate

  • Develops positive relationships with both the business and other functions involved in downstream technical processes

Bring Your Best! What this role needs:

  • 1-3 years relevant work experience required

  • Data Expertise: Comfortable analyzing large sets of data to provide insight into trends so the team can make better decisions. Experience with product analytics such as Heap Analytics, Google Analytics, Adobe Analytics or Optimizely.

  • Solid experience with complicated workflows and platforms

  • Comfortable with complex data and working with SQL, Excel, and XML

  • Experience with integrating internal data with event management and/or social media platforms

  • Familiarity with issue tracking or management system such as JIRA

  • Perform detail analysis of business process, document As-Is To-Be processes, and conduct gap analysis

  • Skills in business process re-engineering, integration and optimization

  • Perform Project Management of small to medium sized projects; including implementing projects on time, within budget, and meet the needs of business customer

  • College, university, or equivalent degree in Information Technology, Business or a related subject required


This job is not covered by the existing Collective Bargaining Agreement.

Required Certifications:

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We are an equal opportunity/affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity or expression, sexual orientation, national origin, disability, age or status as a protected veteran, or any other characteristic protected by law.


We’re excited about the potential people bring to Northwestern Mutual. You can grow your career here while enjoying first-class perks, benefits, and commitment to diversity and inclusion.