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Assistant Director - Trust Services

At Northwestern Mutual, we are strong, innovative and growing. We invest in our people. We care and make a positive difference.

The primary responsibility of this position is to lead the development and execution of the strategic direction of the trust product line. This position networks extensively with the home office, field, industry and business partner’s specific to the product line, along with maintaining the relationships with our trust partners. This position is responsible for partnering across the home office and field on trust related issues, pricing and marketing for the product line.

Primary Duties & Responsibilities:

  • Synthesizes field and customer feedback, industry trends, and competitor offerings specifics to the trust marketplace to help set direction for product line. Handles escalations of advisor issues, research as needed, and respond appropriately.

  • Uses field, client and industry insight, to recommend, craft and develop new products and features. Maintains co-creation with the field throughout the product development process.
  • In-depth knowledge of technology platforms available for investment products. Assesses available offerings and make decisions on which parts of the technology platforms fit Northwestern Mutual products.
  • Drives profitability for assigned products via sales growth, net cash flow, sound product design and managed expenses. Advises on implementation of product design changes to advisor compensation, client pricing, rates and partnerships.
  • Coordinates with key home office divisions/departments to present recommendations that address opportunities in the integration of the product line into a company-wide approach focused on meeting field and customer needs
  • Leads efforts to develop new or improve existing products and features, including partnering with project management, technical, operational, compensation, investment and regulatory professionals in an ongoing effort to offer competitive investment products. Responsibility for leading business decisions that impact scope, risk, business value, schedule and budget. Provides input in department-wide prioritization process.
  • Responsible for partnering across the home office on regulatory issues impacting assigned products. Recommends changes to products, programs or processes to maintain compliance.
  • May lead a team of individuals and is responsible for their growth and development

Knowledge, Skills, Abilities:

  • Bachelor's degree in business, finance, economics or related field or equivalent experience, advanced degree (such as MBA) preferred.

  • Proven knowledge of all types of trusts, including Irrevocable Life Insurance Trusts
  • Generally 8 or more years of experience in financial services
  • Experience as a trust administrator or trust sales associate
  • Proven knowledge of the Wealth Management industry, including product, pricing, marketing, customer preferences, marketplace standards, broker-dealer offerings, future trends and servicing
  • Strong interpersonal and follow-through skills, with ability to lead others around deadlines and prioritization of work.
  • Proven track record to lead large, cross-departmental initiatives; driving design and business value
  • Ability to anticipate impact of decisions, future consequences and trends.
  • Ability to build strong internal and external networks and utilize resources in the industry
  • Outstanding verbal and written communication skills and ability to make effective formal presentations across various levels in the organization. May require negotiation with internal or external business partners in difficult situations.
  • Professional certification - CLU, ChFC, CFA, CFP, CPA, JD or similar designation recommended.
  • FINRA Non-Registered Fingerprinted.



This position has been classified as an Associated Person under NMIS guidelines and requires fingerprinting and completion of required form.

Required Certifications:

Non-Registered Fingerprinted - FINRA

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We are an equal opportunity/affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity or expression, sexual orientation, national origin, disability, age or status as a protected veteran, or any other characteristic protected by law.


We’re excited about the potential people bring to Northwestern Mutual. You can grow your career here while enjoying first-class perks, benefits, and commitment to diversity and inclusion.