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Assistant Director, Learning Experience

At Northwestern Mutual, we are strong, innovative and growing. We invest in our people. We care and make a positive difference.

What’s the role?

The Assistant Director of Learning Experience will play a strategic role executing on critical learning strategies in support of our Client Experience & Digital and Technology organizations. In partnership with the broader Learning & Development (L&D) team and senior-level stakeholders, this role will drive the planning and execution of design and development of learning and performance solutions for home office employees and/or members of the field force that drive business outcomes and employee growth. They will design and develop the most complex learning and performance solutions.

The ideal candidate will be a seasoned and knowledgeable learning practitioner motivated to elevate and lead strategic efforts that support the L&D experience and mobility of our employees. Strategic thinking, consulting, influence, and an ability to work autonomously are critical to the success of this individual.

Primary Duties and Responsibilities

  • Advocate for and prioritize learning solutions that deliver business outcomes that can be rapidly developed and deployed while still maintaining quality standards and learner experience; scrutinize existing solutions to ensure learning addresses evolving needs.

  • Analyze the most complex organizational issues and skill gaps when conducting root cause analysis of performance problems; connect learning solutions to business strategy and needs.

  • Connect and consult with senior learning and business stakeholders, translating L&D-specific terms to business relevant language.

  • Understand and design against target learner role context and daily workflow; Prototype and test the most complex learning solutions and incorporate learning feedback before launch.  Provide guidance to lower-level team members.

  • Engage in cross-role and cross-functional relationships with senior leaders to gain insight into both standards and innovation.

  • Develop, implement, lead and/or design the most complex learning programs and/or curriculum applying a verity of methodologies and platforms to meet specific needs.  Provide guidance to lower-level team members.

  • Assess and define learning needs and partner with internal and external resources to develop solutions to meet those needs.

  • Oversee and develop metrics to measure the effectiveness of programs and communications.

  • Write and review the most complex instructional content to ensure alignment with corporate strategy and consistency with other L&D programs.

  • Develops effective instructional design strategies that focus on different ways to deliver and deploy learning to ensure completion of goals and learning objectives.

Bring Your Best! What this role needs:

  • Bachelor's degree in instructional design, adult education, organizational development, communications or related field.

  • 8 years of instructional design, development and evaluation experience, with demonstrated knowledge of principles, practices and procedures of instructional design.

  • Strategic thinking, consulting, influence, stakeholder management, technical acumen, and an ability to work autonomously.

  • Professional curiosity, adult learning methodology, business/industry acumen, program management and knowledge of instructional design principles strongly desired.


Compensation Range:

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Northwestern Mutual pays on a geographic-specific salary structure and placement in the salary range for this position will be determined by a number of factors including the skills, education, training, credentials and experience of the candidate; the scope, complexity as well as the cost of labor in the market; and other conditions of employment. At Northwestern Mutual, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. Please note that the salary range listed in the posting is the standard pay structure. Positions in certain locations (such as California) may provide an increase on the standard pay structure based on the location. Please click here for additiona l information relating to location-based pay structures.

Grow your career with a best-in-class company that puts our client’s interests at the center of all we do. Get started now!

We are an equal opportunity/affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity or expression, sexual orientation, national origin, disability, age or status as a protected veteran, or any other characteristic protected by law.

If you work or would be working in California, Colorado, New York City, Washington or outside of a Corporate location, please click here for information pertaining to compensation and benefits.


We’re excited about the potential people bring to Northwestern Mutual. You can grow your career here while enjoying first-class perks, benefits, and commitment to diversity and inclusion.