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Assistant Director - Learning Experience Design

At Northwestern Mutual, we are strong, innovative and growing. We invest in our people. We care and make a positive difference.

At Northwestern Mutual, our vision is to deliver financial security to help our clients live their best lives by choice. A key pillar of our vision and success is our strong, vibrant sales force. This role sits within the Career Distribution (CD), which is at the forefront of working across the home office and sales force as one team to achieve the sales and growth objectives the company expects, while delivering the experience our distribution needs and deserves.

Summary: Leads a team of learning professionals who execute on critical learning strategies in support of the Home Office and/or Field. Creates and executes learning strategies that support the constantly changing operations environment, including technological transformation, product innovation, culture, leadership development and regulatory and compliance learning needs. 

Primary Duties & Responsibilities

  • Leads the Learning Experience Design team, accountable for a full range of people leader responsibilities to effectively manage a matrixed and direct report team that executes on strategy and deliverables related the learning experience. Accountable for creating the culture and environment for a team that delivers world class learning experiences.
  • Identifies and drives functional and department-level learning and performance support needs and capabilities across operations in the home office and field, partnering with cross functional field and home office learning teams by building and maintaining a long-term strategy and executing on it.
  • Interfaces with executives, department heads and directors across the home office and field to effectively support the evolving needs of the business.
  • Provides leadership and direction in the build out of relevant and timely modular blended learning and performance support solutions to meet the business needs.
  • Establishes key performance metrics, monitors and assesses performance and trends relative to baseline and targeted goals. Shares performance progress with key stakeholders in order to continuously monitor progress, assess business impact and enable leaders to make informed decisions about where and how to invest in employee development.
  • Collaborates with functional and department leadership to prioritize learning and performance support needs in a continuous learning and improvement environment.
  • Influences a consistent and common learning experience across operations, to include home office and field learners.
  • Ensures the effective performance of all learning assets and balancing delivery modalities within learning solutions. Champions new learning strategies and solutions and ensures effective implementation, delivery, and quality of learning assets.
  • Provides thought leadership on the importance of organizational effectiveness, performance management, talent management, change management and knowledge management initiatives in support of identified strategic objectives.


  • Bachelor's degree in Business, Education or a related field or an equivalent combination of professional related work experience.
  • Minimum of 8-10 years of progressively responsible work experience to include a minimum of 5-7 years business or learning experience, either within Operations or Technology, with demonstrated ability to identify and drive business goals, objectives and key performance expectations.
  • Strategic thinker who is able to balance current challenges and future possibilities and create strategic focus in an actionable manner for the business.
  • Demonstrated ability to lead others through change in a fast paced, matrixed organization.
  • Strong consulting skills: including the ability to lead, direct, negotiate and influence with and without direct authority at all levels of an organization.



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W e are an equal opportunity/affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity or expression, sexual orientation, national origin, disability, age or status as a protected veteran, or any other characteristic protected by law.

If you work or would be working in Colorado or outside of a Corporate location, please click here for information pertaining to compensation and benefits.


We’re excited about the potential people bring to Northwestern Mutual. You can grow your career here while enjoying first-class perks, benefits, and commitment to diversity and inclusion.