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Assistant Director, Experience Design

At Northwestern Mutual, we are strong, innovative and growing. We invest in our people. We care and make a positive difference.

Our Mission :

Northwestern Mutual has 160 years of history providing financial security to millions of people. Continuing that tradition means changing to meet the needs of our clients and financial advisors. We are a strong, innovative, and growing company that invests in people who care and make a positive impact. The Design Team paves the path by crafting human, simple, and engaging products to help people plan, track, and protect their financial goals.

An Assistant Director, Design on the Career Distribution team is a pivotal leadership role. The person in this role takes a comprehensive view of a program of features within a larger portfolio of products across a journey segment of our customers and partners. Through mentoring, coaching, and facilitation they help advance their teammate’s work. By working with peers and their leadership, they help understand the broader context of the portfolio and work with their teammates to make sure their program’s work fits into that greater context. All their work advocates the needs of our partners & customers and balances those needs, goals, & motivations with our partner's goals, team OKRs, and the overall business. This is a management role in which this person will be expected to drive work through other people and not through their direct contribution.

What you’ll be doing!

  • You will develop a team of individual contributors and leads who may be running their own smaller teams.

  • Working with our research team to build significant insight development plans.

  • Facilitate the development of initiatives based on interpretations of insights.

  • Work with the program management team, to build resourcing plans and schedules

  • Collaborate with the design system team to develop contributions to the system based on emergent needs discovered through application designs

  • Facilitate design workshops for their design team and relevant partners, SMEs, and other collaborators

  • Collaborate with partner-stakeholders (product manager, developers, other designers), leading design’s focus on both design quality and the people whom we serve

  • Help drive all work through to completion for your own projects and those of the rest of your design team.

  • Drive usability, accessibility, responsiveness, and other properties through design execution.

  • You will be encouraged to provide mentorship and coaching to designers and non-designers on the team.

  • You are an ambassador for user-centeredness and the strategic value of design across the enterprise but especially amount your cross-functional peers and leadership.

Bring your best! What this role needs

  • A Bachelor’s degree, or equivalent

  • Experience working on a diverse set of sophisticated, highly transactional, data-intensive digital products & services.

  • Experience managing and developing a team and helping them reach outputs and business outcomes.

  • You have set goals with clear assessment criteria of what success looks like for the team and business.

  • Demonstrate a well-rounded set of digital design skills applied across a breadth of contexts.

  • Demonstrate a sophisticated understanding of relevant psychological and other social science topics and their application to design.

  • Applied design systems across a complex array of products and services.

  • Strongly advocate for design process and methods and have experience guiding non-designers on how they can make use of them and gain value from their practice for themselves.

  • You are strategic and present your work based on a critical eye to the business.

  • You have a design process that is responsive to common heuristics and critical principles.

  • You use your communication and social skills to influence partners, peers, and leaders as well as to clearly communicate requirements, requests, and responses.

Our Benefits

  • Highly competitive compensation, including annual bonus opportunities

  • Medical/Dental/Vision plans, matching 401(k), pension program

  • Tuition reimbursement, commuter plans, and paid time off

  • Extensive Professional Training Opportunities

  • Excellent Work/Life Balance


Grow your career with a best-in-class company that puts our client’s interests at the center of all we do. Get started now!

W e are an equal opportunity/affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity or expression, sexual orientation, national origin, disability, age or status as a protected veteran, or any other characteristic protected by law.

If you work or would be working in Colorado or outside of a Corporate location, please click here for information pertaining to compensation and benefits.


We’re excited about the potential people bring to Northwestern Mutual. You can grow your career here while enjoying first-class perks, benefits, and commitment to diversity and inclusion.