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Assistant Director - Enterprise Client Experience Strategy & Insights

At Northwestern Mutual, we are strong, innovative and growing. We invest in our people. We care and make a positive difference.

At Northwestern Mutual, we’re changing the way people think about financial planning. We’re redefining and disrupting the industry and changing people’s financial lives with better experiences and better technology. We believe in building inclusive, and diverse workplaces, where every voice is heard. Come help us build for the future.

What’s the role?

The Assistant Director Enterprise Client Experience Strategy & Insights owns strategic work streams answering business unit level questions that have significant impact on the near and long-term success of Northwestern Mutual.

In this role, you will drive client centricity throughout the organization by developing primary research and completing in-depth analysis to identify trends and extract insights relevant to Northwestern Mutual’s strategic direction.

You will present findings and recommendations to senior leadership with a focus on translating insights into actions. A blend of analytical prowess, business insights and good communication skills are needed to thrive on our team.

Primary Accountabilities:

  • Structure and execute primary research required to solidify strategic recommendations

  • Build actionable consumer insights that advance understanding of the customer

  • Perform data analysis and modeling to develop insights required to make strategic decisions by leveraging a variety of data sources

  • Participate and lead (when appropriate) cross functional teams implementing strategic recommendations

Bring your best! What the role needs:

  • Bachelor’s degree or equivalent in Business, Statistics, Engineering, Mathematics, Economics, or related field

  • MBA or comparable advanced degree preferred

  • Prior financial service industry experience nice to have

  • Skilled at structuring ambiguous business problems and driving to recommendations using facts and analysis

  • Expertise collecting, analyzing & synthesizing both quantitative and qualitative insights generating actionable recommendations

  • Proficient in excel, SPSS, SQL, R, Tableau, or other data visualization / analysis tools

  • Experience building customer segmentations using advanced analytic techniques such as k-means clustering, factor segmentation, two-step cluster analysis or latent class cluster analysis

  • Consistent track record for leading multiple rigorous, complex large projects simultaneously

  • Outstanding communication skills with experience packaging and delivering stories in PowerPoint

  • Experience generating new & innovative approaches to answering business questions


  • Flexible work schedules

  • Employee tuition reimbursement

  • Life and disability income insurance

  • Competitive salary and outstanding benefits- paid holidays and generous paid time off, Medical/Dental/Vision, 401(k) & pension retirement plans, volunteer opportunities, and more!


This job is not covered by the existing Collective Bargaining Agreement.

Required Certifications:

Grow your career with a best-in-class company that puts our client’s interests at the center of all we do. Get started now! 

We are an equal opportunity/affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity or expression, sexual orientation, national origin, disability, age or status as a protected veteran, or any other characteristic protected by law.


We’re excited about the potential people bring to Northwestern Mutual. You can grow your career here while enjoying first-class perks, benefits, and commitment to diversity and inclusion.