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Assistant Director - Enterprise Client Experience Insights & Strategy

At Northwestern Mutual, we are strong, innovative and growing. We invest in our people. We care and make a positive difference.

At Northwestern Mutual, we’re changing the way people think about financial planning. We’re redefining and disrupting the industry and changing people’s financial lives with better experiences and better technology. We believe in building inclusive, and diverse workplaces, where every voice is heard. Come help us build for the future.

What’s the role?

The Assistant Director Enterprise Client Experience owns strategic work streams answering business unit level questions that have significant impact on the near and long-term success of Northwestern Mutual. This individual will use foundations in client insights, gathered via research & analysis, triangulating with other empirical facts to drive development of a comprehensive story which informs client experience strategy and initiatives to deliver a more delightful client experience.

In this role, you will drive client centricity throughout the organization by developing primary research and completing in-depth analysis to identify trends and extract insights relevant to Northwestern Mutual’s strategic direction. You will present findings and recommendations to senior leadership with a focus on translating insights into actions. A blend of analytical prowess, discernment, curiosity and strong communication / interpersonal skills are needed to thrive in this role.

Primary Accountabilities:

  • Structure and implement primary research required to solidify recommendations

  • Create consumer insights that advance understanding of the customer

  • Perform any required data analysis and modeling to develop insights required to make strategic decisions by demonstrating a variety of data sources

  • Responsible for translating client insights into recommendations for business partners related to targeted initiatives or projects

Bring your best! What the role needs:

  • Bachelor’s degree in Business, Statistics, Engineering, Mathematics, Economics, or equivalent field experience.

  • MBA or other advanced degree preferred

  • Skilled at structuring ambiguous business problems and working towards recommendations using facts and analysis

  • Expertise collecting, analyzing & synthesizing both quantitative and qualitative insights generating practical recommendations

  • Proficient in excel, SPSS, SQL, R, Tableau, or other data visualization / analysis tools

  • Proven track record for running multiple complex large projects simultaneously

  • Superior communication skills with experience packaging and delivering stories in PowerPoint

  • Experience generating new & innovative approaches to answering business questions

Benefits:

  • Flexible work schedules

  • Employee tuition reimbursement

  • Life and disability income insurance

  • Competitive salary and outstanding benefits- paid holidays and generous paid time off, Medical/Dental/Vision, 401(k) & pension retirement plans, volunteer opportunities, and more!

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This job is not covered by the existing Collective Bargaining Agreement.

Required Certifications:

Grow your career with a best-in-class company that puts our client’s interests at the center of all we do. Get started now! 

We are an equal opportunity/affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity or expression, sexual orientation, national origin, disability, age or status as a protected veteran, or any other characteristic protected by law.

If you work in Colorado or work remotely, please click here for information pertaining to compensation and benefits.


FIND YOUR FUTURE

We’re excited about the potential people bring to Northwestern Mutual. You can grow your career here while enjoying first-class perks, benefits, and commitment to diversity and inclusion.